Updated 22 February 2018

PS4: Reset a forgotten PSN password

How to use your PS4 to recover your password.

  • What you need to reset your password

    1. One of the following, depending on what info you've added to your PSN account:
    • Your date of birth - you added this when you first created your account
    • The answer to your security question - only if you decided to add this information
    • Your mobile phone – only if you’ve added your mobile number to your account.
    1. Your PSN Sign-in ID

    This is the email you use to sign into PSN. We'll send the password reset link to this address so you need to have access to the email account.

How to reset your password

  1. Select your user and from the PS4 home screen go to [Settings] > [PlayStation Network/Account Management] > [Sign In].
  • If you are automatically signed in to PSN when you select your local user select [Sign Out] to see the [Sign In] option.
  1. Press (triangle button) when you see the sign-in screen.
  1. Enter your email address and select [Next].
  1. Check your email inbox.
  1. Click the link.
  • If this doesn't work copy it and paste it into your browser address bar.
  1. Enter ID verification info.
  1. If your mobile number is on your PSN account we’ll text you a verification code to enter on the next screen. If you haven’t added your mobile number you won’t see this screen:
  1. Create a new password.
  • Don't forget to use a mixture of upper and lower case letters, numbers and special characters.
  1. You can now sign in with your new password.
  • You'll see an onscreen message and we'll send also you an email.

Password reset problems?

  • Under 18?

    Only the Family Manager can reset your password, even if you haven't forgotten it. Ask them to go to [Settings] > [Parental Controls/Family Management] > [Family Management]. From this menu they can select your local user and [Reset Password].

  • Didn't receive an email?

    1. Do you have a child account?
    • Only the Family Manager can reset your forgotten password. Ask them to go to [Settings] > [Parental Controls/Family Management] > [Family Management]. From this menu they can select your local user and select [Reset Password].
    1. Is there an issue with PSN Account Management?
    1. None of these fixed or explained the problem?
  • Received a password reset email you didn't ask for?

    If the email says that PSN or SEN has reset your password, this is nothing to worry about. Passwords are regularly reset in order to ensure that accounts are kept secure. Just follow the instructions on this page to reset your password.

    If the email doesn't state that the reset was initiated by PSN or SEN, someone else might be trying to access your account. We recommend that you complete the following steps to secure your account:

    • Change the password on your email account. If you have problems doing this, please contact your email provider as soon as possible. 
    • If you were able to change the password on your email account, follow the steps on this page to reset your PSN account password. 
    • Contact us as soon as you can if you can't reset your PSN account password.
  • Don't have your verification information?

    You need to be able to verify your identity in order to reset your PSN password — this is to keep your account safe. There are two default methods used to verify accounts: the confirmation of a user’s date of birth and a verification email sent to the account Sign-in ID email address.

    If, for whatever reason, you cannot provide the date of birth that was entered when the account was set up, or open the verification email, you will need to contact us with the following information:

    • Online ID (the name shown when you play online) or Sign-in ID email address 
    • A copy of your ID. For example your passport or driver’s license.

2-Step Verification

You can add an extra layer of security to your account with 2-Step Verification. Once you've enabled this account feature, you'll need your account password and your mobile phone to sign-in to PSN. Find out more and learn how to set it up here.