Updated 21 April, 2017

How to use a PlayStation 4 to reset a forgotten sub account password

This article explains how a master account holder can change a forgotten sub account password on PlayStation 4 system.

 
 

If you have a sub account and you know your password you can use your PlayStation 4 system to change it yourself.

Sub accounts cannot change their password if it has been forgotten; the master account has to change the sub account password. Follow the steps below to do this:

  1. Select your local user account.
  2. Enter your master account password. If you have forgotten the password for the master account, press (Triangle button) on the sign-in screen - click here for extra help with changing your forgotten password.
  3. Press up on the control pad to access the Function menu and go to [Settings] > [Parental Controls] > [Sub Account Management] and press (X button).
  4. Select the sub account that you want to change the password for and press (X button).
  5. Select Sub Account Password and press (X button).
  6. Choose a new password and confirm it and select ‘Confirm’.
  7. The sub account user can now sign-in using their new password.

Having problems changing your Password?

  • This may be because you have lost internet connection or because PlayStation Network is currently undergoing maintenance. Check your internet connection and check for maintenance.
  • If you receive an email notifying you that the sub account password has changed, check with the associated account holder and contact us if neither of you changed the password.
 
 
 
 

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