Updated 21 April, 2017

How to keep your SEN account as secure as possible

This article explains what might cause your account to be vulnerable and what you can do to keep it as secure as possible.

 
 

Remember that you are responsible for all activity on your SEN account, so it’s very important that you do your best to ensure that you are the only person using it.

Note:

We will never ask you for your password, so if you are asked, do not give your password to anyone for any reason and send us a report.

How do I keep my account as secure as possible?

  1. Create a strong password.

If you have a weak password another person might be able to guess what it is and sign in to your account. If you have shared your account details by giving someone your password this also means that your account is not secure.

If someone else can sign into your account they can change your PlayStation Network password and/or sign in ID and lock you out. They can also top up the wallet with any saved payment methods.

SEN account passwords are case sensitive and allow special characters. When you choose your password we recommend doing as much of the following as possible:

  • Make sure your password does not match any other passwords you have. Use a unique password for each of your online services in case you use those credentials on a site that is not secure.
  • Use numbers and upper and lower case letters.
  • Use symbols (e.g. ‘$’ or ‘%’).
  • Do not use a word that you can find in a dictionary, use a random combination of characters.
  • If you have to use a dictionary word, switch symbols for letters. Don’t make obvious choices. For example, switching a letter ‘O’ for a zero is a common choice, so can be easily guessed.
  • Make it as long as possible.
  • Make sure it does not include any of your SEN account details – for example never set your password to include a similar word or number to your Online ID or another account detail.
  1. Never share your account details with anyone – not even your best friend or someone saying they work for PlayStation.

Sharing your details can compromise the security of your account, so never tell anyone else your password. To avoid unintentionally sharing your account details when you sign in on someone else’s console, make sure to sign out correctly at the end of the session.

See your console below to find out how to correctly sign out of PlayStation Network:

 

Sign-in

Sign-out

PlayStation 4

  1. Press up on the control pad to access the Function menu and go to [Settings] > [PlayStation Network] > [Sign in].
  2. Enter your Sign-in ID (Email Address) and password and select ‘Confirm’.
  3. If the PlayStation 4 system is not already activated as your 'Primary PS4' you will be asked if you want to activate it. Select [Yes] or [Do Not Activate].
  1. Press up on the control pad to access the Function menu and go to [Settings] > [PlayStation Network] > [Sign out].
  2. Press and hold the PS button, select [Sign out] and press (X button) to sign out of your local user account1.

PlayStation 3

  1. On the XMB™ Menu go to [Users] and select your [Local User].
  2. Go to [PlayStation Network] > [Sign-in] and press (X button).
  3. Enter your Sign-in ID and password.
  1. On the XMB™ Menu go to [PlayStation Network] > [Account Management] and press  (Triangle button).
  2. Select ‘Sign-out’ from the options to the right of the screen and press (X button). 

PS Vita2
PS TV2

  1. From the Home screen go to [Settings] and select [Start].
  2. Go to [PlayStation Network] and tap [Sign In] enter your Sign-In ID and password and tap [OK].
  1. From the Home screen go to [Settings] and select ‘Start’.
  2. Go to [PlayStation Network] and tap [Sign Out].

PSP2

  1. On the XMB™ Menu go to [PlayStation Network] > [Account Management] and press (X button).
  2. Enter your Sign-in ID and password.
  1. On the XMB™ Menu go to [PlayStation Network] > [Account Management] and press the (Triangle button).
  2. Select ‘Sign-out’ from the options menu.

1 If you sign-out of your local user account (step 2) without signing out of PlayStation Network (step 1) your local user account will automatically sign-in to PlayStation Network when it is selected. This means that if another user logs into your local user account they can access PlayStation Network and PlayStation Store through your account.
2 You can only link one SEN account to your PS Vita, PS TV or PSP at any one time.

  1. Saved password and auto log in

You can save your account password on your device and enable automatic sign-in to PlayStation Network for your convenience. But if other users can access your console, they can log into PlayStation Network and PlayStation Store through your account.

If you want to save your password or enable automatic log in, switch on checkout password requirement so that wallet funds cannot be spent unless the person making the purchase knows your password.

Please note that the checkout password requirement can be switched off by anyone signed into your account and it does not stop them from adding funds to the wallet; it only stops wallet funds from being spent.

What do I do if I think my account is not secure (compromised)?

  1. Check your email

Sometimes SEN will change your password to keep your account secure – this is nothing to worry about; you simply need to change your password following the forgotten password reset process by selecting ‘Forgot password’ on a SEN sign in screen. 

If the email does not mention that SEN changed your password continue to step 2.

  1. Change your password immediately

You can change your password on any PlayStation system or through Account Management via web browser or PlayStation App.

Change your password through account management here.

  1. If you cannot change your password

Contact us immediately.

 
 
 
 

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