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Bans and suspensions on PlayStation Network

How do I know if my console or account has been banned or suspended?

If there has been a ban or suspension placed on your account or PlayStation system, you will see an error code when attempting to sign in to PlayStation Network. If you have searched for an error code and been directed to this page, the code you have seen is related to a ban or suspension.

Please refer to the notification email sent to your Sign-In ID address for more information. The email will include:

  • whether you have been temporarily suspended — and for how long — or permanently banned,
  • the reason for the action, 
  • the date that the ban or suspension became active.

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Call us on 1800-103-7799

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Depending on your query, we will need to ask for either your PSN account details or console serial number. Please have these handy when you call.