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How to deactivate a PlayStation Portable system

To deactivate your PSP on your PSP:

  1. Connect your PSP to the internet (you can find full instructions for this here) and go to [PlayStation Network] > [Account Management] on the XMB™ Menu and press (X button). You may need to sign in if you are not already signed in.
  2. Go to [System Activition] and press (X button).
  3. Select the type of content you want to deactivate on your PSP - Game or Video - and press the (X button).
  4. Select 'Deactivate' and press the (X button).
  5. Your device is now deactivated for the selected content type.

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Before you contact us

To help us assist you please be prepared with your Online ID, Sign-in ID (the email address associated with your account) and the following information:

  • Details of the payment method in use on your account.
  • Serial number of the console used to create or log into your account.
  • Details of a recent transaction (including Order Number, content purchased, price and date of the transaction).

Need to contact us?

Call us on 1800-103-7799

We're here to help you. Opening Hours: Mon-Sun 09:00 - 19:30

Depending on your query, we will need to ask for either your PSN account details or console serial number. Please have these handy when you call.