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Troubleshoot disc freezing, skipping, or loading problems on the PlayStation 2 console

Confirm the disc is inserted correctly into the PlayStation 2 system (label side should be facing up when the PlayStation 2 system is in the horizontal position).

  • Confirm the disc is clean. To clean a disc, use lint-free cleaning cloths made specifically for cleaning CD/DVD discs, typically sold at computer software stores. When cleaning the disc, we recommend starting from the innermost circle, and wiping out to the edge in a straight line. We do not recommend wiping in a circular motion, as it may create more scratches on the disc. [Note: Other materials, such as a paper towel or a T-shirt, may also scratch the disc. If there are any scratches, smudges, or fingerprints on the disc, it may not function properly.]
  • Try playing different CDs, DVDs, and games on the PlayStation 2 system to see if the problem exists across multiple discs.
  • To determine if the problem is with the disc itself, try playing the disc on a different PlayStation 2 system (or a PS one or a standalone CD/DVD player, if applicable).
  • Confirm that you are not using any game modification devices. Unlicensed devices such as game modification devices can interfere with the proper function of the software. We do not recommend the use of any game modification devices or unlicensed products[1].
  • Make sure the inserted disc is a media type that is supported by the PlayStation 2 system. See below for more details.

PlayStation 2 system models

SCPH-30003
SCPH-35003
SCPH-30003R
SCPH-39003

Media formats supported

PlayStation 2 format DVD-ROM PlayStation 2 format CD-ROM PlayStation format CD-ROM Audio CDs[2] DVD[2] Videos

PlayStation 2 system models

SCPH-50003
SCPH-70003
SCPH-70003CB
SCPH-75003
SCPH-77003CB
SCPH-77003SS*
*Limited Edition

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