Updated 10 July 2018

Problems using PSN voucher codes on PlayStation Store

Find out how to fix issues with PSN voucher codes for wallet top ups, DLC, full games, in-game currency, season passes and subscriptions.

 
 
Please note, PS Plus trial vouchers can only be redeemed on accounts which have not previously subscribed to PS Plus.
 
 

 

For a step-by-step guide to redeeming vouchers, please visit the How to redeem a voucher code FAQ.

My voucher is damaged

If your voucher code is printed on a receipt, please contact the retailer to recover the code.

For all other types of damaged voucher, please contact us using this form, describing the date of purchase and the retailer. You may be asked to provide proof of purchase and pictures of both sides of the voucher.

 
 

My code has already been redeemed

Please check the transaction history of each account associated with your PlayStation systems — top ups will show as ‘Wallet Funding’. You may also need to check whether the content is already in your library (download list on PS3 and PS Vita).

If you are sure that you haven’t redeemed the voucher, please contact us using this form, describing the date of purchase and the retailer. You will be asked to provide proof of purchase and pictures of both sides of the voucher.

 
 

My voucher is for a different region

The region for each code is printed on the voucher. Unfortunately, voucher codes can only be redeemed in the same PlayStation Store region — it is not possible to change the region of a PSN account (the region was selected when the account was set up).

To check your PSN account region, please sign in to account management > [Account] > [Account Details] and scroll down to the Country/Region section.

Can a voucher be redeemed on a child account?

Child accounts don't have a PSN wallet and as a result cannot use top-up vouchers directly. If you would like to use top-up voucher funds on a child account, first ask the family manager to redeem the code on their account. The family manager can then adjust the child account’s monthly spending limit via Parental Controls (automatically £0) to give the child account access to the funds.

If you are redeeming a PS Plus voucher on a child account, please be aware that age restrictions will prevent you from accessing content that isn’t within the age restrictions for the child account*. As a result, child accounts cannot share PS Plus entitlements (such as free monthly games) which have age ratings higher than the age of the child account.

*Some users may prefer to redeem PlayStation Plus vouchers on an associated family manager account which can then share all PS Plus benefits with adult family members.

When redeeming a content-bundle voucher on a child account, please check the age ratings of each individual title — the child account will only be able to access age-appropriate content included in the bundle.

Still having issues redeeming a voucher?

Please try the following:

  • Visit the PlayStation Network Status page. Please wait until the lights are green before trying to enter the code. 
  • If you are using a money voucher, please check that the funds do not exceed the maximum wallet balance of €150. 
  • If you are attempting to redeem a content voucher, please check your library to see if you already own the title. 
  • Sign out of account management (on web browser) or exit PlayStation Store and sign back in to refresh your account. 
  • Ensure that the code is still valid. Some codes have an expiry date listed on the voucher. 
  • Some voucher codes need your credit or debit card details to be added to your account before they can be redeemed. You will see a pop-up message when attempting to redeem this type of voucher. Please visit the How to add a card article for instructions. 
  • Some voucher codes require activation at the time of purchase. Please check the voucher — it will state ‘no value until activated at register’ on the front and back. If this type of voucher is not working, please check with the retailer that it was correctly activated. 

If the problem you have experienced is not solved or explained above, contact us for further assistance and provide as much of the following information as possible:

  • Please provide the following:

    • What is the voucher for?
    • What is the issue with the voucher (damaged, will not redeem)?
    • If the voucher code came with another purchase, what product was it included with?
    • Proof of purchase and/or name of the retailer (if applicable)
    • Region
    • Valid from date and expiry date
    • Your Sign-in ID (email address)
    • Your Online ID
    Please note that you may be asked to provide proof of purchase and a copy of the voucher — please do not dispose of either until the issue has been resolved.