PlayStation Help PlayStation Help & Support


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Renting and buying a PlayStation Video

You can pause and resume playback of a video as many times as you like, but there are some restrictions to consider before you start watching your video.

When renting a video the following restrictions apply, in addition to any and all restrictions included in the Terms of Service at

  • The video must be watched within 30 days of payment.
  • Once viewing has been started you have 24, 48 or 72 hours to finish watching it. This rental period can differ depending on the title. Please refer to the video title detail page to check.
  • You can pause, stop and start your video as often as you like during the rental period (24, 48 or 72 hours, depending on the title) unless the 30 day limit is reached within that time.
  • If you have begun to download a rented video to a device, you cannot re-download it to any device whether you have begun playback on a downloaded copy or not. You need to rent the video again if you wish to download to another device.
  • If you rent an HD video and download it in SD you will only be able to watch it in SD.
  • Some devices do not support HD playback. To see which devices support HD please see the table above for more information.
  • You can stream a video rented on your PSN account on one device at any one time. If you start playback of any video on a second device, playback on the first device will stop.

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PS4: Live Events

How do I purchase Live Event content?

  1. Search for the event in the PlayStation Store. 
  2. Select the event you wish to purchase. 
  3. On the Event Details page you will find a summary which includes the runtime, the time until the event starts, and whether or not the event can be replayed. 
  4. Select [Pre-Order] for upcoming events or [Buy] for currently live and past events  — this will use funds from your PlayStation Wallet.

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Before you contact us

To help us assist you please be prepared with your Online ID, Sign-in ID (the email address associated with your account) and the following information:

  • Details of the payment method in use on your account.
  • Serial number of the console used to create or log into your account.
  • Details of a recent transaction (including Order Number, content purchased, price and date of the transaction).

Need to contact us?

Call us on 01 691 7379

We're here to help you. Opening Hours: Mon-Sat 10:30 - 19:00

Depending on your query, we will need to ask for either your PSN account details or console serial number. Please have these handy when you call.