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Due to staff availability, customers may experience delays or disruptions in their ability to contact PlayStation Support.
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Understanding and improving Network Connectivity

How do I determine my network quality?

You can check the network speed from your PlayStation device by going to [Settings] > [Network] > [Internet Connection Test]. To find out more about your Wi-Fi signal strength, DNS info, IP settings, and more, go to [Settings] > [Network] > [View Connection Status].

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