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PlayStation Support Video

Learn how to set up 2-Step Verification on your account

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How to set up 2-Step Verification for PlayStation Network log in

  1. Go to account management on a connected device.
  2. Next to 2-Step Verification, select [Edit] > [Activate] > [Continue].
  3. Enter a mobile number or select an existing one – you will be sent a 6 digit verification code.
  4. Enter the code and select [verify].
  5. Make a note of your Backup Codes –  shown below.

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Before you contact us

To help us assist you please be prepared with your Online ID, Sign-in ID (the email address associated with your account) and the following information:

  • Details of the payment method in use on your account.
  • Serial number of the console used to create or log into your account.
  • Details of a recent transaction (including Order Number, content purchased, price and date of the transaction).

Need to contact us?

Live chat

Opening Hours: Mon-Sat 10:30 - 19:00

Call us on 01 691 7379

We're here to help you. Opening Hours: Mon-Sat 10:30 - 19:00

Depending on your query, we will need to ask for either your PSN account details or console serial number. Please have these handy when you call.