Updated 15 May 2017

How to deactivate an Xperia device

Find out how to deactivate your Xperia device from your SEN account.


This is useful in case you want to activate a new device, but you have reached the activation limit for the type of device.

You can only deactivate your mobile device on the device itself.

You cannot deactivate it using a PlayStation 4, PlayStation 3, PS Vita, PS TV, PSP or on a PC/Mac connected to the internet.

To deactivate your Xperia smartphone or Sony tablet for PlayStation Video

  1. Launch the PlayStation Video app.
  2. Go to [Options] > [Settings] > [Device Activation].
  3. Select [Deactivate].

How do I deactivate my Xperia if I do not have access to it?

You cannot deactivate your Xperia if you do not have access to it. Contact us to find out if we can deactivate it for you.