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How to deactivate a PS Vita or PS TV system

To deactivate your PS Vita:

  1. On your PS Vita system, tap [Settings] on the home screen. Go to [PlayStation Network] > [System Activation].
  2. Select the type of content you no longer want to use on your PS Vita - Games or, Video.
  3. Tap [Dectivate] > [OK].
  4. Your PS Vita is now deactivated for the selected content type.

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Before you contact us

To help us assist you please be prepared with your Online ID, Sign-in ID (the email address associated with your account) and the following information:

  • Details of the payment method in use on your account.
  • Serial number of the console used to create or log into your account.
  • Details of a recent transaction (including Order Number, content purchased, price and date of the transaction).

Need to contact us?

Live chat

Opening Hours: Mon-Sat 10:30 - 19:00

Call us on 01 691 7379

We're here to help you. Opening Hours: Mon-Sat 10:30 - 19:00

Depending on your query, we will need to ask for either your PSN account details or console serial number. Please have these handy when you call.