PlayStation Help PlayStation Help & Support


See if this helps...

How to activate a PlayStation system

How do I activate a PS4 system?

Each player can have one PS4 activated as the Primary PS4 for their account, and one Temporary Activation on another PS4.

Activate a Primary PS4

  • [Settings] > [Account Management] > [Activate as Your Primary PlayStation 4] > [Activate].

Activate a temporary PS4

A Temporary activation happens when you select [Play as a Guest] on another PS4 log-in screen and sign in to PSN. You will be the only user who can download and launch your PlayStation Store content. Always remember to sign out of your account to end a temporary activation and avoid reaching your activation limit.

View full article

Before you contact us

To help us assist you please be prepared with your Online ID, Sign-in ID (the email address associated with your account) and the following information:

  • Details of the payment method in use on your account.
  • Serial number of the console used to create or log into your account.
  • Details of a recent transaction (including Order Number, content purchased, price and date of the transaction).

Need to contact us?

Live chat

Opening Hours: Mon-Sat 10:30 - 19:00

Call us on 01 691 7379

We're here to help you. Opening Hours: Mon-Sat 10:30 - 19:00

Depending on your query, we will need to ask for either your PSN account details or console serial number. Please have these handy when you call.