PlayStation Help PlayStation Help & Support

 
 

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How to close your account

How do I close my account?

To request an account closure you will need to contact us*. Please have the following information to hand:

  • Sign-in ID (email address)
  • Online ID

*You can find the appropriate contact number by clicking here and typing ‘close account’ into the search bar — the ‘call us’ option will appear at the bottom of the page.

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Before you contact us

To help us assist you please be prepared with your Online ID, Sign-in ID (the email address associated with your account) and the following information:

  • Details of the payment method in use on your account.
  • Serial number of the console used to create or log into your account.
  • Details of a recent transaction (including Order Number, content purchased, price and date of the transaction).

Need to contact us?

Live chat

Opening Hours: Mon-Sat 10:30 - 19:00

Call us on 01 691 7379

We're here to help you. Opening Hours: Mon-Sat 10:30 - 19:00

Depending on your query, we will need to ask for either your PSN account details or console serial number. Please have these handy when you call.