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How to use your PlayStation 4 to update personal information on your SEN account

You can change most of the information you provided when you set up your SEN account. However, there are some details that cannot be changed:

Adjustable details:

Permanent details: 

  • First and last names
  • Sign-in ID (email address)
  • Address
  • Language (on PlayStation systems only)
  • Gender
  • Online ID
  • Country/region
  • Date of birth

How do I change account information on a PS4 system?

  1. Go to [Settings] > [Account Management] > [Account Information].
  2. Select the information you want to change and enter your sign-in information.
  3. Once you have made your desired changes, select [Confirm] to save them.

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Depending on your query, we will need to ask for either your PSN account details or console serial number. Please have these handy when you call.