Updated 28 March 2017

Using the PlayStation 4 Media Player

This article explains the key features of the PlayStation 4 Media Player, and how to solve any potential issues you may experience.


What is PlayStation 4 Media Player?

Media Player enables PlayStation 4 users to easily access and play personal photos, music and video files on their TVs that are connected to a PlayStation 4 system.  Users can send their files stored in DLNA compatible devices to their PlayStation 4 system via their home network. Users can also enjoy music while playing games, and add files to their “Favourites” so they can easily playback their favorite content.  Closed Captions are also available when users are viewing video files. Personal content cannot be shared via the SHARE feature.

If you are using a PlayStation 4 Pro, you can also use Media Player to play 4K video files in mp4 format saved on a USB stick or home server, as well as 4K VR content when using PlayStation VR. Note: You need to be using a 4K-compatible display device in order to view 4K content. 

How do I access my files from an external storage device on Media Player?

In order to view or play files from an external storage device, such as a USB stick or external harddrive, video and image files must be saved within a folder on your storage device. Music files in particular must be saved within a folder titled "MUSIC".

How do I enable Closed Captions in Media Player?

To enable Closed Captions in Media Player simply go to [Settings] > [Accessibility] > [Closed Captions] and select [Display Closed Captions]. Then simply restart Media Player, load up a video and press OPTIONS to activate Closed Captions.

What file types are supported by Media Player?

Media Player does not support the playback of audio CDs. However, the following file types can be accessed and played via Media Player:


  • MKV

Visual:H.264/MPEG-4 AVC High Profile Level4.2

Audio:MP3, AAC LC, AC-3 (Dolby Digital)

  • AVI

Visual:MPEG4 ASP, H.264/MPEG-4 AVC High Profile Level4.2

Audio:MP3, AAC LC, AC-3 (Dolby Digital)

  • MP4

Video: H.264/MPEG-4 AVC High Profile Level 4.2, H.264/MPEG-4 AVC High Profile Level 5.2 (PlayStation®4 Pro only)

Audio:AAC LC, AC-3 (Dolby Digital), LPCM

  • MPEG-2 TS

Visual:H.264/MPEG-4 AVC High Profile Level4.2, MPEG2 Visual

Audio:MP2 (MPEG2 Audio Layer 2), AAC LC, AC-3 (Dolby Digital)

  • AVCHD (.m2ts, .mts)
  • XAVC S™ (.mp4)


  • JPEG(DCF2.0/Exif2.21 compliant)
  • BMP
  • PNG


  • FLAC
  • AAC (M4A)
  • MP3

Does Media Player support parental controls?

Users can set parental control levels on their PlayStation 4 system to restrict playback/access of certain contents.

I am receiving an error message while using Media Player, what do I do?

Error messages can appear for a variety of reasons. Make sure the file you are trying to access or play is supported by Media Player. You can find a detailed breakdown of Media Player’s error messages here.