If you are having issues with your DS4 settings, such as audio output to headphones, volume, vibration or charging times, please visit the DS4 settings guide.
If your DS4 is blinking orange and won't turn on, please follow the steps below.
To check if you are eligible for a warranty repair, please visit the Fix & Replace diagnostic tool.
If you are having trouble pairing a DS4 with your PS4 system, try each of the troubleshooting steps below.
If your DS4 controller won't turn on, try using a different USB cable and adjusting your DS4 settings.
If it looks like your DS4 controller or a USB port on the PS4 system is faulty, please visit the Fix & Replace diagnostic tool to check if your hardware is eligible for an under-warranty repair.
If your DS4 controller won't pair with your PS4 system, follow the steps below to re-pair.
If the controller is unresponsive, or is able to connect to a different USB port or another system, please visit the Fix & Replace diagnostic tool to check if your hardware is eligible for an under-warranty repair.