You can join via either PlayStation App or PlayStation.com. Just click the option to join and then review and accept the PlayStation Stars terms.

By evaluating feedback, continuing to improve the experience, iterating quickly, and continuously adding new members on a rolling basis, we will be able to ensure our members have an optimised experience with PlayStation Stars. If you were randomly put on the waitlist, you will be given access to PlayStation Stars within or about two months from signing up.

All waitlisted accounts will gain access to PlayStation Stars in about two months from their registration date.

We will send you an email when you have access to PlayStation Stars. Make sure you can receive notifications about campaigns by going to PlayStation App settings, selecting [Account Information] > [Notifications], and turning on the available settings.

Currently, the full PlayStation Stars experience – including your personalised campaigns, reward catalogue, and status level – is viewable exclusively through PlayStation App.

If you have an active PlayStation Plus subscription and are a PlayStation 3 or PlayStation Vita user, then you can still join PlayStation Stars but you will only be able to earn points when making purchases in the PlayStation Store on your console. You won’t be able to level up your status with full game purchases on PlayStation Store using these consoles or be supported in any other way.   For the full experience with PlayStation Stars you need to use a PlayStation 4 or PlayStation 5 console.

Depending on the campaigns you complete, you can earn points or digital collectibles. Points can be redeemed for rewards which may include digital collectibles, games or PSN wallet funds.

The primary way to earn rewards is by completing campaigns. Additionally, PlayStation Plus subscribers earn points on eligible PlayStation Store purchases.

In PlayStation Stars, a campaign is a set of objectives that you can complete to earn a specified reward. Depending on the objective(s) involved, the reward may be either a digital collectible or points. 

To find your full list of currently available campaigns, check the PlayStation Stars hub on PlayStation App. Campaign offerings rotate frequently.

You may need a PlayStation Plus subscription to complete certain campaigns and some campaigns offer exclusive rewards for PlayStation Plus subscribers when completed.

Campaigns will have a wide range of activities: exploring overlooked game areas, playing with friends, competing in global tournaments, mastering new console features, and knowledge-testing puzzles, among others (PS3 only streaming games excluded).

You need to be signed into your PlayStation Network account on your console at the time of participation in a campaign, so make sure you’re logged into your account for PlayStation Network where you joined PlayStation Stars before you start a campaign and remain signed in at the time of your participation and completion. 

Sending you a campaign may depend on several reasons including the type of console you have, your game ownership and completion, feature usage, and the availability of certain game titles in your country/region. 

Digital collectibles are hand-crafted digital objects that commemorate your journey with PlayStation, from the friends you’ve made to the worlds you’ve conquered.

You can curate your digital collectibles shown in your display case in PlayStation App.

You can earn digital collectibles by accomplishing objectives tied to PlayStation Stars campaigns, levelling up in your PlayStation Stars status, or using points in the PlayStation Stars Rewards catalogue to redeem for digital collectibles. Digital collectibles have differing levels of rarity and can be displayed for others to see in the display case tied to your PlayStation Network account.

Digital collectibles you own can be arranged in your display case in PlayStation App. You have the option of sharing your display of digital collectibles with other PlayStation Network adult users in your privacy settings.

A digital collectible's rarity is shown on the campaign details screen and the collectible’s details page.

You cannot trade or transfer digital collectibles.

View your points balance under your player profile within PlayStation App.

Points can be redeemed by accessing your Rewards Catalogue on PlayStation App > Player Profile > PlayStation Stars > Rewards Catalogue.

Points can be redeemed in your Rewards Catalogue for available items in your reward catalogue that may include items such as digital collectibles, select game titles, or PSN wallet funds.

Yes. Points earned will expire at the end of the month plus 24 months from the date on which they appear in your PlayStation Stars account balance.

No, you cannot give away or transfer points.

Points earned will appear in your account shortly after completing the associated purchase for PlayStation Plus subscribers or completing a points-earning campaign. Check your account points History for details.

Check your account points History. If there is still an issue you can contact customer service.

Reward Catalogue items may vary based on factors such as games already owned and regional title availability. 

Yes, you earn points on PlayStation Store purchases if you have (1) an active PlayStation Plus membership (applies for both paid or trial memberships) and (2) an active PlayStation Stars membership prior to your purchase. Points are yours to keep even if you cancel your PlayStation Plus 

If you are a PlayStation Stars member and a PlayStation Plus subscriber at the time of your purchase, you are eligible to earn points in PlayStation Stars for purchases on PlayStation Store (other than purchases of PSN Wallet top-ups) including each subscription payment for your continued PlayStation Plus subscription. 

Yes. Purchases excluded from earning points include adding funds to your PSN Wallet via PlayStation Store and any purchase not made on PlayStation Store including the following: those made from https://direct.playstation.com, https://gear.playstation.com/main/default or similar URLs, and any purchases of physical discs, consoles, accessories, PlayStation Gift Cards or other physical items.

You need to be signed into your account for PlayStation Network at the time of your purchase on PlayStation Store; make sure you’re logged into the account for PlayStation Network you used to join PlayStation Stars, before you make your purchase. If you think there has been a problem applying points to your account, please contact us here. 

Once you redeem a reward with points, in some countries and/or regions, you have time to change your mind, cancel your purchase and get a refund. However, if you consent to immediate delivery of the digital content (such as a digital collectible) or immediate supply of the service, we can provide them immediately to you and limit your right to cancel those orders provided we explain to you how that affects your cancellation rights. Because most of our customers want to use their purchases straight away, we design our purchase flows to get your consent to immediate delivery of digital content and services and we provide you with clear information about how that affects your cancellation rights. So, unless your purchase is faulty, or you have other rights to cancel your order under applicable local laws, when you redeem your points with us you will not be able to change your mind and cancel your purchase once you begin to download the content or add credit to the PSN Wallet.

Level 4 Members in select countries will have the added benefit of Priority routing to our chat support team. 

Note: PlayStation Stars Premier Support cannot guarantee wait times. All support benefits are subject to availability.

Once you attain a status level, your status level is valid for the remainder of the calendar year plus 13 months. For example, if a member earned status Level 2 in October 2022, their Level 2 status would remain valid through that current calendar year and continue for the next 13 months until January 31, 2024. 

You can view your membership status level on PlayStation App and when logged into your account on PlayStation.com.

You can cancel your PlayStation Stars membership on PlayStation App under your PlayStation Stars account or by closing your PlayStation Network account.

If you cancel your PlayStation Stars membership, you will lose access to your PlayStation Stars membership including access to points and benefits, and your earned points and status level will expire based on their expiration date. If you re-enrol, any activity during your cancelled membership period will not get credited to your account.

Digital collectibles and items redeemed with points from the PlayStation Stars rewards catalogue are yours to keep even if you cancel your PlayStation Stars membership. You can access your collectibles and display case on PlayStation App.