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PlayStation®4 Troubleshooting

PlayStation®4 Troubleshooting

If you are looking for troubleshooting for a specific feature in PS4, find it in the list below.

Display
Sound
Disk drive
Power Indicator
Safe Mode
Storage & Data
Features & Settings

Display

  • PS4 Pro: 4K and HDR guide
  • Supersampling Mode on PlayStation®4 Pro
  • Picture and sound issues

Sound

  • Change audio output

Disk drive

  • Eject a stuck disc
  • Disc ejecting itself
  • Problems reading discs

Power Indicator

  • Power indicator lights on PS5 and PS4

Safe Mode

  • Update PS5 and PS4 system software using Safe Mode
  • Reinstall PS5 and PS4 system software using Safe Mode
  • Cannot start PS4 or PS5 in Safe Mode

Storage & Data

  • External hard drive support
  • How to back up and restore PS4 data with external storage device
  • How to manage PS4 storage space
  • How to upgrade hard disc drive (HDD)
  • Transferring data between two PS4 systems

Features & Settings

  • Where to find serial and model numbers
  • Set up your new PS4 console
  • Set up automatic updates on PS4 and PS5
  • Accessibility Settings on PS4
  • How to use PS4 Media Player
  • Netflix on PS4
  • YouTube on PS4

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