If you’ve lost your phone but have the same verification method registered on another device, you can sign in to PlayStation Network using that device and then register a new passkey.
If you can’t use another device to sign in, please contact us using our Online Assistant.
Do you have access to your email?
If you can access your email address, select Trouble Signing In? > Recover Your Account and follow the on-screen instructions.
If you need more help, please contact us using our Online Assistant.
If you don’t see a password reset email from us:
Check your spam folder. Try searching for "PlayStation" in all mailboxes, including spam or junk folders.
Your email address may be misspelt. Repeat the password reset steps and ensure the email address shown on the “Forgot Your Password?” page is the one you use to sign in to your account.
Do you have a child account? Only the family manager can reset the password for your account.
There may be an issue with Account Management. Sometimes network issues can delay password change emails. Please check the network status page.
If you can't access your email address to open a 2SV email or password reset email, or if you’ve forgotten your email address, please contact us using our Online Assistant.
I’ve noticed suspicious activity on my account for PSN
If you don’t recognise a sign-in ID, online ID and/or password change on your account, please contact us using our Online Assistant.
Secure my account for PlayStation Network
Once you’ve recovered your account, we recommend taking steps to secure your account further. Visit the following guide for more information.