Updated 05 April 2019

How to exit PS4 Safe Mode

If your PlayStation 4 system is stuck in Safe Mode, please follow the steps below to return to the PS4 home screen.

If a PlayStation 4 system is only able to boot into Safe Mode (creating a 'Safe Mode loop'), this is a sign that an error is preventing safe start up. Please follow the troubleshooting steps below to get your PS4 out of Safe Mode.

Restart the PS4 system using Safe Mode option 1

  1. Connect a DS4 controller to the PS4 using a USB cable.
  2. Select option 1 in the Safe Mode menu to exit.

This option will restart your console. Using this option will not affect the save data on your PS4 system.


Are the USB, HDMI and Power cables functioning properly?

If Safe Mode option 1 fails, it might be the case that a USB, power or HDMI cable is failing. Try using different USB/HDMI/power cables, plugged into different HDMI ports and wall sockets. It is also a good idea to test your cables using a different system such as a Blu-ray player. Testing each cable and port will help identify where the issue is occuring.  


Power cycle the PS4 system

If all of the cables are working properly, try power cycling the PS4 system to rectify the issue:

  1. Completely turn off the PS4 by holding the power button.
  2. Wait for the power light to stop flashing, then remove the power cable and leave the PS4 system for 20 minutes.
  3. Reconnect the PS4 system and turn it on.

Rebuild the PS4 Database

Safe Mode option 5 will create a new database for your PS4 games and applications. If a corrupted file is affecting your PS4 system, this step may rectify the issue. No files will be deleted. This process may take some time depending on the amount of data on the PS4 HDD.


Update PS4 system software

If your PS4 system is not connected to PlayStation Network (PSN), or your PS4 has lost connection during an update, you may need to use Safe Mode to update the PS4 system software.

If you cannot update the PS4 System Software, you may need to reinstall the System Software using Safe Mode option 7.  


Visit Fix & Replace

If none of these options has allowed you to leave PS4 Safe Mode, you should visit the Fix and Replace tool below. This tool will help diagnose the issue and arrange for warranty repairs.