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How to request a refund on a PlayStation Store purchase

If you have bought something on PlayStation Store but have changed your mind about the purchase, you may be able to request a refund to your PSN wallet.

To find out more, including how to make a refund request, please select the type of content you have purchased below.

If you prefer, you can read the full PlayStation Store cancellation policy.

If you're a parent, head over to our dedicated platform for parents of players. You can find tailored advice and tips for parents, including step by step instructions explaining how to request a refund.

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Call us on 0203 538 2665

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Depending on your query, we will need to ask for either your PSN account details or console serial number. Please have these handy when you call.