Updated 06 July 2018

How to cancel a service subscription

Learn how to cancel a service subscription associated with your PSN account.

 
 

When can I cancel my subscription?

Active subscriptions can be cancelled up to 24 hours before the scheduled renewal date.

You can find the renewal dates for each of your subscriptions by heading to [Account Management] > [Services List] on your PlayStation system. Once auto renewal has been switched off, subscription features will terminate on the renewal date.

If a subscription is cancelled within 24 hours of its scheduled renewal date, the PSN account will be charged for the next subscription period. In this case, you will retain access to the subscription service until the next renewal date.

How do I cancel a subscription?

For step by step instructions on cancelling a subscription, select the device you will be using to access your account.

Please note, if you are a user from Romania or South Africa, Spotify on PlayStation Music cancellations can only be made on your PlayStation system.

  • PlayStation 4

    1. Go to [Settings] > [Account Management] > [Account Information] > [PlayStation Subscriptions]. 
    2. Select the subscription you want to cancel. 
    3. Select [Turn Off Auto-Renew].

    If you change your mind, you can [Turn On Auto-Renew] before the expiry date using the same method.

  • PlayStation 3

    1. On the XMB Menu go to [PlayStation Network] > [Account Management] > [Transaction Management] > [Services List]. 
    2. Select the current subscription and press (X button). 
    3. Select ‘Cancel Automatic Renewal’ and press (X button). 

    If you change your mind, you can ‘Restart Automatic Renewal’ before the expiry date using the same method.

  • PlayStation Vita / PlayStation TV

    1. Select [PlayStation Store] > [Options] > [Services List]. 
    2. Select the current subscription and tap ‘Cancel Automatic Renewal’. 

    If you change your mind, you can ‘Restart Automatic Renewal’ before the expiry using the same method.

  • Web Browser

    1. Sign in to PSN account management
    2. Go to the Media tab and select the media type from the menu on the left of the screen 
    3. Select the subscription you wish to cancel and click [Cancel Automatic Renewal]. 

    You can ‘Restart Automatic Renewal’ before the expiry date of the current subscription. Just follow the same method to do this.

If you're a parent, head over to our dedicated platform for parents of players for tailored advice and tips for parents, including managing subscriptions.

Please note, if you subscribed to Spotify directly and then attached the subscription to PlayStation Music, your account renewal is not attached to your PSN wallet. To cancel this type of subscription, check Spotify support for instructions.

If you subscribed to Spotify through PlayStation Music, your subscription renewal is attached to your PSN wallet. Simply follow the steps above to cancel this type of subscription.