Updated 07 August 2019

How to cancel a PlayStation Store subscription

Find out how to cancel a PlayStation Store subscription such as PS Plus, PlayStation Now or PS Music.

 
 

When can I cancel a PlayStation Store service subscription?

Active subscriptions can be cancelled up until the subscription renewal date by turning off the Auto-Renew setting. You can find the renewal dates for each of your subscriptions in the Subscriptions Management section of account management.

The Auto-Renew setting in Subscription Management will be activated each time you sign up for an ongoing subscription. If you cancel a subscription and then resubscribe, the Auto-Renew setting will be reactivated.
 
 

How to cancel a PlayStation subscription

Web browser

  1. Sign in to account management.
  2. Select [Subscription] from the menu on the left of the screen. 
  3. Select [Turn Off Auto-Renew] next to the subscription you would like to cancel.

If you would like to keep your subscription, you can select [Turn On Auto-Renew] before the renewal date of the current subscription to keep it active.

  • PS4

    1. Go to [Settings] > [Account Management] > [Account Information] > [PlayStation Subscriptions]. 
    2. Select the subscription you want to cancel. 
    3. Select [Turn Off Auto-Renew].

    If you would like to keep your subscription, select [Turn On Auto-Renew] before the renewal date using the same method.

  • PS3

    1. On the XMB Menu go to [PlayStation Network] > [Account Management] > [Transaction Management] > [Services List]. 
    2. Select the current subscription and press (X button). 
    3. Select ‘Cancel Automatic Renewal’ and press (X button). 

    If you would like to keep your subscription, select ‘Restart Automatic Renewal’ before the renewal date using the same method.

  • PS Vita/TV

    1. Select [PlayStation Store] > [Options] > [Services List]. 
    2. Select the current subscription and tap ‘Cancel Automatic Renewal’. 

    If you would like to keep your subscription, select ‘Restart Automatic Renewal’ before the renewal date using the same method.

 
 

PS Music and Spotify cancellations

Please note, if you subscribed to Spotify directly and then attached the subscription to PlayStation Music, your account renewal is not linked to your PSN wallet. To cancel this type of subscription, check Spotify support for instructions.

If you subscribed to Spotify through PlayStation Music, your subscription renewal is attached to your PSN wallet. Simply follow the steps above to cancel your subscription.

If you are a user from Romania or South Africa, Spotify on PlayStation Music cancellations can only be made on your PlayStation system.