Updated 23 May 2017

Web & PS App: Cancel a subscription

Stop PS Plus, PS Now or Spotify on PS Music from auto-renewing.

 
 

You can cancel subscription renewal while your membership is active.

You can still use your subscription benefits for the remainder of the current subscription period, but you'll lose access on subscription renewal date.

How to cancel PlayStation Plus & PlayStation Now

1. Click here to sign into PSN account management.

  • PS App - go to [PlayStation Store] > [Profile] > [Purchase History].

2. Go to the Media tab and select [Games].

  • PS App - select [Games] from the dropdown menu.

3. Select the current PS Plus or PS Now and click [Cancel Automatic Renewal].

You can ‘Restart Automatic Renewal’ before the expiry date of the current subscription. Just follow the same method to do this.

How to cancel Spotify on PlayStation Music

If you subscribed directly with Spotify, your subscription renewal is not through your PSN wallet, so check Spotify support to find out how to cancel your subscription.  

If you subscribed through PlayStation Music, your subscription renewal is through your PSN wallet. Follow these instructions:

1. Click here to sign into PSN account management.

  • PS App - go to [PlayStation Store] > [Profile] > [Purchase History].

2. Go to the Media tab and select [Music].

  • PS App - select [Music] from the dropdown menu.

3. Select the current membership and click [Cancel Automatic Renewal].

You can ‘Restart Automatic Renewal’ before the expiry date of the current subscription. Just follow the same method to do this.

More help

If you prefer, you can cancel your subscription by contacting us.

How to cancel PlayStation Plus

  1. Click here and sign in for the account management site.
  2. Go to the Media tab and select [Games].
  3. Select the current membership and click [Cancel Automatic Renewal].

You can ‘Restart Automatic Renewal’ before the expiry date of the current subscription. Just follow the same method to do this.

How to cancel Spotify on PlayStation Music

If you signed up for your account directly through Spotify, check Spotify support to find out how to cancel your subscription.

If you signed up through PlayStation Music your subscription is being renewed through your PSN account wallet. This means that your subscription payments will be displayed on your credit or debit card statements as payments to PSN or PlayStation Network.

  1. Click here and sign in for the account management site.
  2. Go to the Media tab and select [Music].
  3. Select the current membership and click [Cancel Automatic Renewal].

You can [Restart Automatic Renewal] before the expiry date of the current subscription. Just follow the same method to do this.