PlayStation Help PlayStation Help & Support


See if this helps...

Renting and buying a PlayStation Video

Pausing and continuing playback on a different device

You can switch between any of your Sony devices to watch your movie within the rental period but only if your device supports My Videos (cloud library) feature and playback of the video format. Please note that playback is restricted to one device at a time.

If you download a rented video, it is bound to that device and cannot be viewed on any other device.

The movies available on PlayStation Video are only available for viewing from your account on compatible devices. In no circumstances can you move rented or purchased content to a DVD or external memory unit.

View full article

See if this helps...

PS4: Live Events

How do I purchase Live Event content?

  1. Search for the event in the PlayStation Store. 
  2. Select the event you wish to purchase. 
  3. On the Event Details page you will find a summary which includes the runtime, the time until the event starts, and whether or not the event can be replayed. 
  4. Select [Pre-Order] for upcoming events or [Buy] for currently live and past events  — this will use funds from your PlayStation Wallet.

View full article

Before you contact us

To help us assist you please be prepared with your Online ID, Sign-in ID (the email address associated with your account) and the following information:

  • Details of the payment method in use on your account.
  • Serial number of the console used to create or log into your account.
  • Details of a recent transaction (including Order Number, content purchased, price and date of the transaction).

Need to contact us?

Live chat

Opening Hours: Mon-Sat 11:30 - 18:00

Call us on 0203 538 2665

We're here to help you. Opening Hours: Mon-Sat 11:30 - 18:00

Depending on your query, we will need to ask for either your PSN account details or console serial number. Please have these handy when you call.