PlayStation Help PlayStation Help & Support

 
 
 
 

We can help fix the issue

 
 

Do you see an error code when the connection fails?

An error code can help to determine where the issue lies. You can search for the error code in the search bar above or open the error code search below.

When you can't connect to PlayStation™Network

When you're using PlayStation Network at an office or other location with a shared network, a firewall or other security measures might prevent your PS4 system from connecting to PSN. If this happens, refer to the port numbers listed below, which are used when you connect your PS4 system to PlayStation Network servers.

  • TCP: 80, 443, 3478, 3479, 3480
  • UDP: 3478, 3479

Communication might be restricted depending on the security functions provided by your router or Internet Service Provider (ISP). Refer to the instructions supplied with your network device, and check with your ISP for more help with opening ports.

 
 

Get help from the PlayStation Community

Visit the PlayStation Community to ask a question or browse for solutions. There are thousands of fellow PlayStation Users that are happy to help you with the issue you are experiencing.