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Learn how to set up Family Management on your PS4

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PS4: Setting up and managing Family on PSN

How to add family members

Once your family manager account has been created, you can start adding family members. You can invite existing users or create new ones. The process is slightly different for adults and children under 18.

  • How to add child family members

    1. Log in to your PS4 system as the family manager and go to [Settings] > [Parental Controls/Family Management] > [Family Management]. You may need to re-enter your account password.
    2. Select [Add Family Member] > [Create User].
    1. Enter the child's name and date of birth*, then click [Next].
    1. The User Agreement will appear and you'll need to accept this to continue, then follow the on-screen instructions to set parental controls for this user. Find out more about setting parental controls and spending limits.

    * Children aged 7 to 12 years old cannot create their own account, and the Family Manager will need to do this for them. Children aged 13 to 17 years old can create their own account, as long as the Family Manager has allowed them to go online in their parental control settings.

  • How to add adult family members

    1. Log in to your PS4 system as the family manager and go to [Settings] > [Parental Controls/Family Management] > [Family Management]. You may need to re-enter your account password.
    2. Select [Add Family Member].
    1. From here, you can:
      • Invite existing accounts, using any of the following methods:
        • Send an invite to [Users on This PS4].
        • Invite [Friends] if the user is on your Friends list.
        • [Enter Sign-In ID] to send an email invite if you know the email address the family member uses to sign in to PSN.
      • Create a new local user on the PS4 system.
        • You'll need to enter a name for the user and their date of birth. You can also choose if you want to allow them access to parental control settings.
        • The first time the new user logs in to the PS4 system, they'll be able to create their own account.
  • How to assign parent/guardian permissions

    As the Family Manager, you can appoint another adult as a parent or guardian, giving them access to parental control settings for child family members.

    1. Log in to your PS4 system as the family manager and go to [Settings] > [Parental Controls/Family Management] > [Family Management]. You may need to re-enter your account password.
    2. Select the adult family member you want to appoint, and select the checkbox for [Parent/Guardian].

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Before you contact us

To help us assist you please be prepared with your Online ID, Sign-in ID (the email address associated with your account) and the following information:

  • Details of the payment method in use on your account.
  • Serial number of the console used to create or log into your account.
  • Details of a recent transaction (including Order Number, content purchased, price and date of the transaction).

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Opening Hours: Mon-Sat 10:30 - 19:00

Call us on 0203 538 2665

We're here to help you. Opening Hours: Mon-Sat 10:30 - 19:00

Depending on your query, we will need to ask for either your PSN account details or console serial number. Please have these handy when you call.