Updated 23 July 2020

How to report content on PlayStation™Network

Find out how to report inappropriate content and what steps we take when you send us a report.

Before you report content on PlayStation Network, learn when you should submit a report and understand how the PlayStation Safety team processes reports.

 
 

When should I report content?

Report content that breaches the Community Code of Conduct. If the content does not breach the Code of Conduct but you don’t want to interact with the player who shared it, you can block them.

Reporting content with the intention to harass another player is a breach of the Code of Conduct and may result in a temporary or permanent suspension of your account.

What happens when I report content?

Moderators review reports and decide whether the content reported breaches the Code of Conduct. If it does, we remove the content and take appropriate action against the player who shared it.

 
 

How to report content on PlayStation Network

Always report the specific piece of content you think breaches the Code of Conduct, such as the offensive message, rather than the player's online ID. When the content has been shared within a game, be sure to use that game’s reporting function.

  • Reporting features on PlayStation systems

      PlayStation 4 PlayStation 3 PS Vita/PS TV PlayStation App/PlayStation Messages App
    Messages    
    Friend Requests
    Live Broadcasts
    Players' Profiles 
    Party Voice Chat
    Party Text Chat
    Game Alerts and Invitations
    What's New
    Community Content

PlayStation 4 - report content on PSN

You can report Messages, Friend requests, Live broadcasts, Players’ Profiles, Party text chat, game alerts, What’s New updates, and Community content.

To report, highlight the piece of content that breaks the Community Code of Conduct, press the OPTIONS button, select [Report] and the reason for your report. For example when reporting a message: 

  1. Select [Messages], highlight the text, audio, or picture message that you’d like to report and press the OPTIONS button.
  2. Select [Report] and choose the reason for your report.

You may also report content from a player’s profile but that should be done only when the inappropriate content is contained within their Real Name, Online ID, About Me or Profile Picture.

  • Web browser - report content on PSN

    1. Visit PlayStation.com and select [Sign In] from the top right of the page.
    2. Navigate to the content you would like to report and select [More Options] > [Report].
  • PS3 - report content on PSN

    Report a Message

    1. Go to [Friends] > [Message Box] > [Received].
    2. Highlight the message you want to report and press (Triangle button).
    3. Scroll down to [Submit Grief Report] and press (X button).
    4. Read the information about Grief Reporting and press (X button) to accept.
    5. Select the reason for the grief report and press (X button).

    Report a Friend Request

    1. Go to  [Friends] and find the Friend Request.
    2. Highlight the Friend Request you want to report and press  (Triangle button).
    3. Scroll down to [Submit Grief Report] and press  (X button).
  • PS Vita - report content on PSN

    Report a Message

    1. Select  [Messages] > [Start].
    2. Select the message to open it and select  [Options] > [Report].
    3. Select a reason for the report and select [Submit].

    Report a Friend Request

    1. Select  [Friends] > [Start] > [Friend Requests].
    2. Find the Friend Request you want to report and select  [Options] > [Report].
    3. Select the reason for the report and select [OK].