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How to use PlayStation App or web browser to change your sign-in ID (email address)

How do I change my sign-in ID?

  1. Click here and sign in for the account management site.
  2. Select the [Account] > [Account Details] link on the left of the screen.
  3. Click [Edit] in the 'Identity' section of the 'Account Details' page to open the 'Edit Identity Information' page.
  4. Change your e-mail address and click Save.
  5. If you are changing a sub account sign-in ID the master account will need to authorise this by entering their password.
  6. We will send you a link by email. Click on the link to verify the new email address.
  7. You can now sign-in to your account using your new Sign-in ID.
  8. You will receive an email from at both your original and new email addresses to notify you of the change.

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Before you contact us

To help us assist you please be prepared with your Online ID, Sign-in ID (the email address associated with your account) and the following information:

  • Details of the payment method in use on your account.
  • Serial number of the console used to create or log into your account.
  • Details of a recent transaction (including Order Number, content purchased, price and date of the transaction).

Need to contact us?

Live chat

Opening Hours: Mon-Sat 10:30 - 19:00

Call us on 0203 538 2665

We're here to help you. Opening Hours: Mon-Sat 10:30 - 19:00

Depending on your query, we will need to ask for either your PSN account details or console serial number. Please have these handy when you call.