Updated 20 August 2019

PlayStation Network suspension for account debt

If your payment method has had a charge reversed on a PlayStation Store purchase, this can result in your account being restricted from accessing PlayStation Network (PSN).

 
 

How can an account be suspended from PSN for a debt?

If the owner of a payment method used for PlayStation Store purchases disputes those charges with their payment provider, the account on PSN will be suspended until the debt has been repaid.

 
 

How to regain access after a PSN suspension for an account debt

To resolve the issue, please contact us. To find the correct contact number, please type 'suspension' into the search bar here.

 
 

How to prevent PlayStation Network debt suspensions

If you see a PlayStation Store transaction that you don't recognise, please contact us before reversing the charge in order to avoid an account suspension. 

To prevent future PlayStation Network suspensions for chargebacks, please secure your account by setting up ‘Require Password at Checkout’ on PlayStation Store. If you are a Family Manager, you can enable spending limits on child accounts.