PlayStation Help PlayStation Help & Support

 
 

See if this helps...

PS4: Deactivating primary systems

How to deactivate your primary PS4

  1. Select your local user.
  2. Go to   [Settings] > [PlayStation Network/Account Management] > [Activate as Your Primary PS4].
  3. Select [Deactivate] > [Yes].
  4. Your device is now deactivated and you can activate another PS4 as your primary system.

View full article

Most useful articles

Need to contact us?

Live chat

Opening Hours: Mon-Fri 11:00 - 19:00

Call us

Speak to a support specialist

Call us on 0203 538 2665

We're here to help you. Opening Hours: Mon-Sat 10:30 - 19:00

Depending on your query, we will need to ask for either your PSN account details or console serial number. Please have these handy when you call.