Updated 25 April 2018

How to change your Sign-in ID email address

Learn how to change or recover your Sign-in ID email address on PlayStation Network.

 
 

What is a Sign-in ID?

Each PlayStation Network (SEN) account has a unique Sign-in ID, which corresponds to a valid email address. Email is the primary mode of communication between PlayStation and PSN account holders, and will be used to:

  • verify your account 
  • ensure your details are protected 
  • keep you up to date on important account information.

As a result, it is strongly recommended that you use an up-to-date and accessible email address.


How do I change my Sign-in ID?

  1. Go to [Settings] > [Account Management] > [Account Information] > [Sign-in ID] and enter your password.
  2. Enter your new Sign-in ID (Email Address) and select ‘Confirm’.

    If you are a child family member, we will email the Family Manager to let them know you have changed your Sign-in ID.
  3. A link will be sent to the new Sign-in ID (email address). Click on the link to verify the new Sign-in ID. 

You will receive an email from playstationnetwork@ac.playstation.net at both your original and new email addresses to notify you of the change.
  1. Sign in to account management on a web browser.
  2. Select the [Account] > [Account Details] and click [Edit] in the 'Identity' section.
  3. Change your email address and click [Save].
  4. A link will be sent to the new Sign-in ID (email address). Click on the link to verify the new Sign-in ID.

You will receive an email from playstationnetwork@ac.playstation.net at both your original and new email addresses to notify you of the change.
  1. Go to [PlayStation Network] > [Account Management] > [Account Information] > [Sign-in ID (email address)] and enter your password.
  2. Enter your new Sign-in ID (Email Address) and select [Confirm].

    If you are changing a sub account Sign-in ID, the master account will need to authorise this by entering their password.
  3. A link will be sent to the new Sign-in ID (email address). Click on the link to verify the new Sign-in ID. 

    You will receive an email from playstationnetwork@ac.playstation.net at both your original and new email addresses to notify you of the change.
  1. From the Home Screen, select   [Settings] > [PlayStation Network] and sign in. 
  2. Change your details on the 'Account Information' page and tap [Confirm].

    If you are changing a sub account Sign-in ID, the master account will need to authorise this by entering their password. 
  3. A link will be sent to the new Sign-in ID (email address). Click on the link to verify the new Sign-in ID. 

    You will receive an email from playstationnetwork@ac.playstation.net at both your original and new email addresses to notify you of the change.

Having problems changing Sign-in ID?

There may be connectivity issues or PlayStation Network maintenance. Please check your internet connection and visit the PSN status page.

If you cannot access your Sign-in ID (email address), you will need to contact us* with the following information:

  • Online ID (the name shown when you play online) 
  • A copy of your ID. For example your passport or driver’s license.

*You can find the appropriate contact number by clicking here, typing ‘forgotten email’ into the search bar and selecting your PlayStation system — the ‘call us’ option will appear at the bottom of the page.