Sub accounts cannot change their password if it has been forgotten; the master account can use the PlayStation 4 to change the sub account password.
If you have a sub account and you know your password, follow these steps to change it:
- Select your local user account and press up on the control pad to access the Function menu and go to
[Settings] >
[PlayStation Network/Account Management] > [Account Information] > [Password].
- Enter your password.
- Choose and input a new password and select [Confirm].
- You can now sign-in to your account using your new password.
Having problems changing your Password?
- This may be because you have lost internet connection or because PlayStation Network is currently undergoing maintenance. Check your internet connection and check for maintenance.
- If you receive an email notifying you that the sub account password has changed, check with the associated account holder and contact us if neither of you changed the password.