How to use a PlayStation 4 to change a sub account password

Sub accounts cannot change their password if it has been forgotten; the master account can use the PlayStation 4 to change the sub account password.

If you have a sub account and you know your password, follow these steps to change it:

1. Select your local user account and press up on the control pad to access the Function menu and go to [Settings] > [PlayStation Network/Account Management] > [Account Information] > [Password].
2. Enter your password.
3. Choose and input a new password and select [Confirm].
4. You can now sign-in to your account using your new password.

Having problems changing your Password?

• This may be because you have lost internet connection or because PlayStation Network is currently undergoing maintenance. Check your internet connection and check for maintenance.
• If you receive an email notifying you that the sub account password has changed, check with the associated account holder and contact us if neither of you changed the password.