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How to change an online ID on PS4 and web browser

From 11/04/19 you will be able to change your online ID. Before changing your online ID, there are some things to consider:

  • Games may experience issues after an online ID change. A list of PS4 games tested with the online ID change feature can be found here*.
  • Your new online ID must comply with our Terms of Service, including the Community Code of Conduct.
  • PS3, PS Vita and PS/TV games and apps do not support the online ID change feature.
  • If you experience technical issues, you can revert back to your original online ID for free by following the steps below. Reverting to your previous online ID should resolve most issues caused by the ID change.
  • Child accounts cannot change online ID.

    *Some games which have no known issues identified on the list may still experience issues if you change your online ID.

How do I change my PSN online ID on web browser?

  1. Sign in to Account Management and select PSN Profile from the sidebar.
  2. Select [Edit] next to your current online ID.
  3. Enter a new online ID and follow the on-screen prompts to complete the change.
  4. Once you have completed the change process, you will be signed out from all devices.

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Before you contact us

To help us assist you please be prepared with your Online ID, Sign-in ID (the email address associated with your account) and the following information:

  • Details of the payment method in use on your account.
  • Serial number of the console used to create or log into your account.
  • Details of a recent transaction (including Order Number, content purchased, price and date of the transaction).

Need to contact us?

Live chat

Opening Hours: Mon-Sat 10:30 - 19:00

Call us on 0203 538 2665

We're here to help you. Opening Hours: Mon-Sat 10:30 - 19:00

Depending on your query, we will need to ask for either your PSN account details or console serial number. Please have these handy when you call.