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How to update personal information on your account

You can change most of the information you provided when you set up your account. However, there are some details that cannot be changed:

Adjustable details:

Permanent details: 
  • First and last names
  • Sign-in ID (email address)
  • Address
  • Language (on PlayStation systems only)
  • Gender
  • Online ID
  • Country/region
  • Date of birth

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Depending on your query, we will need to ask for either your PSN account details or console serial number. Please have these handy when you call.