Due to staff availability, customers may experience delays or disruptions in their ability to contact PlayStation Support.
View status details
Having trouble resetting your password?
Try our new PlayStation Online Assistant to find out how to recover your account:
See if this helps...
How to update personal information on your account
- Sign in to account management.
- Select [Basic Account Information] on the left side menu.
- Click [Edit] next to the information you want to change.
- Click [Save] to confirm your changes.
- Go to [Settings] > [Account Management] > [Account Information].
- Select the information you want to change and enter your sign-in information.
- Once you have made your desired changes, select [Confirm] to save them.
- Go to [PlayStation Network] > [Sign in] > [Account Management] > [Account Information].
- Select the detail you want to change and enter your account password.
- Once you have made your desired changes, select [Save].
- Go to
[Settings] > 
[PlayStation Network] > [Account Information] or [Profile]. - Make the required changes and select 'Confirm'.
Before you contact us
To help us assist you please be prepared with your Online ID, Sign-in ID (the email address associated with your account) and the following information:
|