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How to update personal information on your account

You can change most of the information you provided when you set up your account. However, there are some details that cannot be changed:

Adjustable details:

Permanent details: 

  • First and last names
  • Online ID
  • Sign-in ID (email address)
  • Address
  • Language (on PlayStation systems only)
  • Gender
  • Country/region
  • Date of birth

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Before you contact us

To help us assist you please be prepared with your Online ID, Sign-in ID (the email address associated with your account) and the following information:

  • Details of the payment method in use on your account.
  • Serial number of the console used to create or log into your account.
  • Details of a recent transaction (including Order Number, content purchased, price and date of the transaction).

Need to contact us?

Live chat

Opening Hours: Mon-Sat 10:30 - 19:00

Call us on 0203 538 2665

We're here to help you. Opening Hours: Mon-Sat 10:30 - 19:00

Depending on your query, we will need to ask for either your PSN account details or console serial number. Please have these handy when you call.