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PS4: Update personal information on your PSN account

You can change most of the information you provided when you set up your SEN account. However, there are some details that cannot be changed. Please see the table below for more information:

You cannot change:

You can change:
  • Online ID
  • Country/region
  • Date of birth
  • First and last names
  • Sign-in ID
  • Address
  • Language (on PlayStation systems only)
  • Gender

How to change your account details

  1. Select your local user and sign into PSN if needed.
  2. Go to [Settings] > [PlayStation Network] > [Account Information].
  3. Select the detail you want to change and enter your account password.
  4. Don't forget to save your changes.

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Depending on your query, we will need to ask for either your PSN account details or console serial number. Please have these handy when you call.