Updated 17 April 2019

How to change an online ID on PS4 and web browser

Find out how to change your online ID on PlayStation Network, whether online ID changes will cost money, and what to do if you experience issues with an online ID change.

From 11/04/19 you will be able to change your online ID. Before changing your online ID, there are some things to consider:

  • Games may experience issues after an online ID change. A list of PS4 games tested with the online ID change feature can be found here*.
  • Your new online ID must comply with our Terms of Service, including the Community Code of Conduct.
  • PS3, PS Vita and PS/TV games and apps do not support the online ID change feature.
  • If you experience technical issues, you can revert back to your original online ID for free by following the steps below. Reverting to your previous online ID should resolve most issues caused by the ID change.
  • Child accounts cannot change online ID.

    *Some games which have no known issues identified on the list may still experience issues if you change your online ID.
     
 
 

Will it cost me to change my online ID?

You can change your online ID as many times as you want. The first time is free. A charge applies for additional changes. PlayStation Plus members receive 50% discount for changes to their online IDs but membership is not required to make changes.

How will my friends find my new online ID?

When selecting your new online ID you have the option to display your previous online ID in your Profile for 30 days. You must select this option during the change process.

Will other players be able to use my old online ID?

No. Your old online ID is only available to you.

 
 

How do I change my PSN online ID on PS4?

  1. Go to [Settings] > [Account Management] > [Account Information] > [Profile] > [online ID].
  2. Enter your new online ID.
  3. Follow the on-screen prompts to complete the change.
  4. Once you have completed the change process, you will be signed out from all devices.

How do I change my PSN online ID on web browser?

  1. Sign in to Account Management and select PSN Profile from the sidebar.
  2. Select [Edit] next to your current online ID.
  3. Enter a new online ID and follow the on-screen prompts to complete the change.
  4. Once you have completed the change process, you will be signed out from all devices.
 
 

How do I fix issues I experience as a result of changing online ID?

If you find that you are having technical issues after an online ID change, reverting back to a previous online ID should resolve most issues (but it may not fix all issues). Please follow the guide below.

How do I change an offensive online ID that has been banned?

If your account was banned for an offensive online ID before 11/04/19, please visit the bans guide below to change your online ID. If you have changed your online ID and it has been changed to Tempxxx, please visit the Tempxxx guide below.

What happens if I don’t finish the change online ID process?

There will be a temporary hold placed on your new online ID after you select [Confirm]. Your new online ID is reserved for 24 hours. To claim your new online ID permanently, you must complete the process within the 24-hour period.