PlayStation Help PlayStation Help & Support


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PS4 Remote Play for Android and Apple iOS devices

Before you start Remote Play, you will need:
  • An Android or Apple iOS device which meets the system requirements
  • PlayStation 4 (With System Software 6.50 or later installed)
  • Home Wi-Fi network with upload and download speeds of at least 5 Mbps (12 Mbps recommended)

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Before you contact us

To help us assist you please be prepared with your Online ID, Sign-in ID (the email address associated with your account) and the following information:

  • Details of the payment method in use on your account.
  • Serial number of the console used to create or log into your account.
  • Details of a recent transaction (including Order Number, content purchased, price and date of the transaction).

Need to contact us?

Live chat

Opening Hours: Mon-Sat 10:30 - 19:00

Call us on 0203 538 2665

We're here to help you. Opening Hours: Mon-Sat 10:30 - 19:00

Depending on your query, we will need to ask for either your PSN account details or console serial number. Please have these handy when you call.