Hi,

My son is 13 yrs old.

Plays fortnite on the PC and iOS but really wants to play it on his PS4. He is 13 and his playstation account is correctly set up.

I've linked his Epic account with his PSN account and when he goes to play it we get the following error.

Playstation Network features in this application unavailable due to age restrictions.

My understanding is that fortnite is rated 12 and over so he SHOULD be legally allowed to play.

I've Allowed every age rating within the Family Management section under my account which he is linked to as a child.

Epic's linking system is so clunky it won't even allow me to disconnect his PSN account and connect it to my PSN account so he can play with his own Epic fortnite account.

Is there anything else I can do to get this working?

Kind regards

Lee

2019-12-12T05:08:49.422Z

All you can do is ring support and hope you remember enough details to pass their security check. (Name on the account, emil, DOB etc)

2019-12-12T04:46:52.917Z

I believe it is by default, but unfortunately I'm not 100% sure.

Sounds like you have no choice but to initialise though? So I say start thinking they are all gone. That way, when you get it back up and running and try to download the save files, if they're there - YAY! If not, you've prepared yourself.

2019-12-11T22:37:54.379Z

I believe it is by default, but unfortunatle I'm not 100% sure.

Sounds like you have no choice but to initialise though? So I say start thinking they are all gone. That way, when you get it back up and running and try to download the save files, if they're there - YAY! If not, you've prepared yourself.

2019-12-11T22:37:54.379Z

Next POWGI game is on the way. Word Maze by POWGI launches on PS4 and Vita December 17 (NA/EU)

2019-12-11T22:34:38.481Z

You can also get in touch on Twitter, they might be able to help you via chat https://twitter.com/AskPS_UK
Or there is also live chat for UK that you could try.

2019-12-11T22:32:09.707Z

2019-12-11T22:11:53.773Z

They're leaving it a bit late to give it a name.

11/12/2019 10:07

Sounds like Danny has a dark past with a duck? Don't worry, it's a safe space here.

2019-12-11T22:05:55.632Z

Ok, fair enough, ducks are, awesome :D

2019-12-11T18:57:01.816Z