To comment, reply and like on the PlayStation Community forums you need to create a profile
Please log in or create an account on PSN to comment, reply and like on PlayStation Community
 
 

PlayStation Systems

If you are looking for Community,  click here

USB & Internet Connection Problems

Created 11/06/2019
2 Replies

Hi, 

This is a bit of a strange issue, but just wondered if anyone had any advice on it or had experienced something similar before. Just wanted to see if there's anything I could do to fix the problem myself or if it's better to just send my console in for repair.

Last Wednesday there was a large thunderstorm outside that caused a surge into my wifi router that meant it had to be replaced as afterwards it would no longer switch on. When I was waiting for a new router I didn't go on my PS4, but had checked that it switched on fine after the storm (just in case). After I'd replaced the router and reconnected to the internet I noticed that I coudn't connect the PS4 to the new router via ethernet cable and could only access the internet through connecting it by wifi. When I switched it on it also started to come up with a 'Too many USB devices connected' error message. Initially I thought it could just be a random error message as the controller USB cable was plugged in, but after taking it out and resetting the console the same error still appears.

My question is, because the PS4 was connected to the router has the surge gone into the console and done some damage? When I'd looked it up the USB error it basically said if you've got nothing connected and it still comes up then it's likely the console will need repairing. And given that the ethernet port is seemingly not working is it best to just send it for repair, or is it easy enough to try and do anything to try and solve it myself?

Thanks!

Answers

  • mont348

    11/06/2019

    mont348 11 June, 2019 @ 22:49

    It does look like the system has took some damage from the storm and may need a repair. 

    I would try first shutting down your system and switch off at the mains power and leave it that way over night, I have read somewhere that pressing and holding the PS4's on/off button whilst it's disconnected from the mains power helps disperse any residual power or static electric, whether it's true or not I don't know but it's worth a shot before sending off for a repair. 

  • JamesSchofield14

    14/06/2019

    JamesSchofield14 14 June, 2019 @ 20:48

    Thanks for that mont348...have given it a try but didn't seem to do anything. Not saying that it wouldn't disperse the power, but as you say think the console has taken some damage.

    Looks like it's time for a repair!