To comment, reply and like on the PlayStation Community forums you need to create a profile
Please log in or create an account on PSN to comment, reply and like on PlayStation Community

PlayStation Systems

If you are looking for Community,  click here

PS4 System Software Update 6.72 is available

This discussion and its replies are closed
Created 19/07/2019
78 Replies


An update to the system software for PlayStation 4 systems was released on 16 July 2019. You can use this to update your system software to version 6.72.


Update PS4 system software using your PS4 system

If your PS4 has a steady internet connection, you can easily update the system software by selecting [Settings] > [System Software Update]. Your PS4 will then install the latest version of the system software.

If your download is stuck, please select [Notifications] from the PS4 function area, highlight the update file and press the OPTIONS button > [Delete]. If you experience multiple failed downloads, please update the PS4 system software using a USB.

If you need to update, or reinstall the system software then please refer to the information on this page:

(copy and paste the url as links don't currently work here)


  • demotron93


    demotron93 22 July, 2019 @ 23:10
    This update has broken my ps4, i cannot open any games and i have tried everything
  • mont348


    mont348 23 July, 2019 @ 05:27


    System Settings then Account Management then sign out of your account then sign back in to see if that resolves the problem. 

  • CalinAlex123


    CalinAlex123 23 July, 2019 @ 22:48

    I can  not update my Ps because is in safe mod


  • Crowbay


    Crowbay 23 July, 2019 @ 23:23
    Since the last update my PS 4 has slowed dramatically. Games are taking longer to load, some will not load and the search engine has almost stopped. Anyone else experiencing this? I search for NRL and can not get in there the search hangs. Very poor performance.
  • Iamteddykrash


    Iamteddykrash 25 July, 2019 @ 06:53

    Hey guys please is it a good idea to update to the latest software version?

  • Oran_Gina


    Oran_Gina 25 July, 2019 @ 08:04

    @ lamteddykrash


    The overwhelming majority of people never experience a problem with system software updates. 
    6.72 is mandatory so you can't do a great deal if you don't update. 
  • freddyanth


    freddyanth 25 July, 2019 @ 08:32

    I can't do anything im stuck on safe mode


  • Oran_Gina


    Oran_Gina 25 July, 2019 @ 10:11

    @ freddyanth.

    What have you tried so far in safe mode? 

    Do you get an error message or code when you power on? 


  • longsands784


    longsands784 25 July, 2019 @ 18:02

    Stuck in safe mode and have tried to update via USB but doesnt resolve the issue just goes round in circles


  • Oran_Gina


    Oran_Gina 26 July, 2019 @ 05:33
    If you're stuck in safe mode you'll need the reinstallation file, NOT the smaller update file, and use option 7.
  • longsands784


    longsands784 26 July, 2019 @ 07:58
    Do you lose anything by doing that? Will game progression, teams, skins etc be lost?
  • Jamous91


    Jamous91 26 July, 2019 @ 13:02
    Still no word on when a new update is coming to fix this update since it's caused my ps4 slim to lag, be slow at loading, cutting sound and now getting black screened causes it's taking that damn long to load.
  • Oran_Gina


    Oran_Gina 26 July, 2019 @ 14:42

    @Jamous91 I've installed it on 2 machines, a launch day PS4 and a Launch Pro with zero lag/slowdown/problems.

    Try running option 5 from safe mode.


     Initialising your PS4 system and performing a new installation of the system software.

    Performing this action will delete all users and data on the PS4 system.


    ie data stored on the hdd.

    If you copy saves to online storage or usb stick, then you will be able to download those back to the console. Purchased items (skins etc) are tied to your account, the same as games are, so you'd be able to redownload those too.

  • kingimingi124


    kingimingi124 26 July, 2019 @ 20:36

    Couldn't update the 6.72 version

    gets every time an error massage - SU-42841-9

    Please your help

  • Oran_Gina


    Oran_Gina 27 July, 2019 @ 07:14


    For error  SU-42841-9 just restart your PS4, it should work then

  • Jamous91


    Jamous91 27 July, 2019 @ 09:09
    @Oran_Gina I done that 3 times and it's still lagging it cleared up the black screen problem but that's about it.
  • Andreydok


    Andreydok 27 July, 2019 @ 09:46

    PS4 Pro doesnt start up. Stuck in safe mode.

    Try to Update thru internet. Load file. Everything looks good. But when system restarts shows message- System can not be started.

    Trying to update thru USB. Machine can not even recognize it.

    What to do?

    Fault SU-41350-3 comes.

  • YT_D1Gamer


    YT_D1Gamer 27 July, 2019 @ 13:58
    I'm doing everything correct im on Ps4 Slim it says," Connect a USB Storgage device that contains an update file for reinstallation for version 6.72 or later. (CE - 34788-0)
  • MA-OPU


    MA-OPU 27 July, 2019 @ 14:24
    i have the update 6.72 on my usb key, but they say me have a problem (SU-41350-3) i cannot do it! I have to pick a new usb key and download the file on it or what?
  • MA-OPU


    MA-OPU 27 July, 2019 @ 16:49
    @Oran_Gina are u here???