To comment, reply and like on the PlayStation Community forums you need to create a profile
Please log in or create an account on PSN to comment, reply and like on PlayStation Community

PlayStation Systems

If you are looking for Community,  click here

PlayStation Stuck in Safe Mode!

Created 16/06/2019
12 Replies
Hello everyone. Just like to ask for some help as one of my play stations are stuck in safe mode. We have tried ALL OPTIONS. We have restarted, initalised it, even initialised with a system reset update. We have rebuilt the data base and any other options I’ve missed. So is there any advice?


  • Oran_Gina


    Oran_Gina 16 June, 2019 @ 15:20

    Does it say it's updated then reboot into safe mode or is there an error message /code? 

    You don't happen to have a spare 2.5" hdd around you could try, as it is possible your hard drive is faulty? 

  • Oran_Gina


    Oran_Gina 17 June, 2019 @ 16:14

    I thought there might have been a reply by now, but evidently not yet.

  • x5OuL3aTer23_


    x5OuL3aTer23_ 18 June, 2019 @ 13:17
    Oran_Gina there is no error message for it and it asks for an update with a USB which we have already done.
  • Oran_Gina


    Oran_Gina 18 June, 2019 @ 19:09

    Right, I suspect its actually asking for "the update file for reinstallation"

    You're just using the regular update, which won't work. 

    Go to

    Use the download link in this section. Make sure to delete any previous update files you may have on usb stick and pc before downloading. 

    Scroll all the way down the page to the section titled;

      Perform a new installation of the system software

    This procedure is for initializing your PS4 system and performing a new installation of the system software, such as for when you replace the hard disc drive.


    Be careful when using an update file for reinstallation. All users and all data will be deleted.


    The following things are needed to perform the update:


    PS4 system

    Computer connected to the Internet

    USB storage device, such as a USB flash drive

        * There must be approximately 1.1 GB of free space.


    1. On the USB storage device, create folders for saving the update file.


    Using a computer, create a folder named "PS4". Inside that folder, create another folder named "UPDATE".


    2. Download the update file, and save it in the "UPDATE" folder you created in step 1.


    Save the file with the file name "PS4UPDATE.PUP".


    [DOWNLOAD NOW] Click to start the download.  


    3. Turn off the power of your PS4 system completely.


    Check that the power indicator is not lit. If the power indicator is lit up in orange, touch the power button on the PS4 system for at least seven seconds (until the system beeps a second time).


    4. Connect the USB storage device that the update file is saved on to your PS4 system, and then touch the power button for at least seven seconds. The PS4 system starts in safe mode.


    5. Select [Initialize PS4 (Reinstall System Software)].


    Follow the screens to complete the update.


    If your PS4 system does not recognise the update file, check that the folder names and file name are correct. Enter the folder names and file name in single-byte characters using uppercase letters

  • x5OuL3aTer23_


    x5OuL3aTer23_ 22 June, 2019 @ 04:40
    I’ve done that one too the 900+ MB update file and even that didn’t work
  • Oran_Gina


    Oran_Gina 22 June, 2019 @ 12:56
    If it's still in warranty, navigate to the top of this page, select help and choose the Fix and Replace option. 
  • x5OuL3aTer23_


    x5OuL3aTer23_ 24 June, 2019 @ 12:36
    Sadly it isn’t
  • mont348


    mont348 24 June, 2019 @ 13:03
    I would suggest replacing the HDD and the re-installation update file is over 1GB these days, I should know I have swapped HDD's between my original PS4 and new Pro a few months ago. 
  • Oran_Gina


    Oran_Gina 24 June, 2019 @ 13:44

    I just noticed new posts and was coming back to say try a new hdd, but mont already did that.


  • ZuNa_Killer971


    ZuNa_Killer971 25 June, 2019 @ 00:10

    It keeps saying The USB storage device is not connected when it is! 

    Anyone help



    TEH_EXECUTIONER- 26 June, 2019 @ 17:52
    Ive got the exact same problem. Ive tried everything, ringing help line, doing everything people have said on old threads. Nothing seems to work - im stuck in a loop hole. There are so many people with this problem and sony must have a solution in some way! HELP
  • SilverWolf4385


    SilverWolf4385 28 June, 2019 @ 23:06

    In safe mode press restart system 

    If it doesn't work contact Sony