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I've lost the dongle for my Wireless Headset 2.0, is there anyway to get a replacement?

Created 16/05/2019
6 Replies

Hello,

 

I've lost the dongle for my Wireless Headset 2.0 and I can't seem to find any way to get an official replacement from Sony. Can anyone advise whether it is possible / where I should look? It seems crazy to me that a good quality headset like this is now effectively bricked because the donlge is lost.

 

Thanks.

Answers

  • mont348

    16/05/2019

    mont348 16 May, 2019 @ 10:40
    It's not possible due to the way that dongles are paired individually to the headset. 
  • ploppyjim

    16/05/2019

    ploppyjim 16 May, 2019 @ 11:27

    Hi mont348, I've seen this stated elsewhere but it is not the case. I'm not sure what the rules are about posting links, but the following post shows that you can pair with a replacement dongle (if you can find one!): reddit.com/r/PS4/comments/35ejcy/psa_you_can_pair_your_sony_gold_wireless_headset/

     

    Any help about how I could go about getting a replacemetn dongle from Sony, or if there is a better chennel to get in touch with them, would be much appreciated.

  • mont348

    16/05/2019

    mont348 16 May, 2019 @ 11:55
    There's no official way of getting a replacement dongle via Sony unfortunately, headsets are not even currently covered by the Fix and Replace online self service tool. I had to go back to Argos with the new Gold Headset due to a fault with the headband it developed 10 months into warranty. 
  • ploppyjim

    16/05/2019

    ploppyjim 16 May, 2019 @ 12:06
    That's frustrating. Seems ridiculous to have to get rid of a fully working, high quality headset, for the sake of a lost wireless dongle.
  • mont348

    16/05/2019

    mont348 16 May, 2019 @ 12:24
    I think there's ways and means to get a replacement but not via Sony, try looking on the well known online auction website beginning with E. 
  • GAMEBOYZ100

    16/05/2019

    GAMEBOYZ100 16 May, 2019 @ 18:50

    Just wanted to know if any of you have found a replacement yet as I have also lost mine.

     

    Thanks.