To comment, reply and like on the PlayStation Community forums you need to create a profile
Please log in or create an account on PSN to comment, reply and like on PlayStation Community

PlayStation Systems

If you are looking for Community,  click here

Headset microphone not working

Created 04/08/2019
4 Replies

can anyone help

we have a ps4 which my 12 yo plays fortnite 

for some reason the headset microphone has stopped working 

we have checked all the settings on ps4 and it recognises the headset but not the attached microphone 

we have even bought new headsets and controllers but it hasn’t repaired the problem 

thanks in advance 


  • Oran_Gina


    Oran_Gina 06 August, 2019 @ 06:36

    Which headset/s?

    I'm assuming it worked previously, can you confirm this?

    Have you tried it on another controller (if it's plugged in to the controller 3.5mm jack)

    From (Settings) > [Devices] > [Audio Devices] check the input device is set and mic level (if the mic is then seen)

  • craigmackenzie60


    craigmackenzie60 23 August, 2019 @ 10:45

    we have the exact same problems.

    Mic attached to headset just stopped working on playstation, works okay when plugged into my phone.

    checked all the settings and appear as they should but no sound from mic

  • NoobReaper_GG


    NoobReaper_GG 06 September, 2019 @ 17:05
    I have exact same issue, how do I fix it
  • Spycy-Brit


    Spycy-Brit 07 September, 2019 @ 06:54

    Settings - Devices - Audio Devices, is Output Device set to Headset Connected to Controller? Output to Headphones set to All Audio?

    Sound and Screen - Audio Output Settings make sure Primary Output Port is set to HDMI OUT.

    If none of that fixes it then try a system restore. Settings - Initialisation - Restore Default Setting.