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Error code SU-41333-4

Created 13/10/2017
107 Replies

My son turned himself PlayStation on and this message came up

 

safe mode

connect a usb storage device that contains an update file for reinstallation version 5.0 or later.

you can download the update file for reinstallation from playstation

 

then it go’s to ...

 

the usb storage device is not connected (SU-41333-4)

 

his playstation is dead in the water and will not come back on and I don’t have a clue what to do

 

please help 

Answers

  • WhiteMonkey88

    16/10/2017

    WhiteMonkey88 Best answer 16 October, 2017 @ 09:10

    The PS4 will only read the USB in FAT32 or exFAT format so check that it is one of these (not NTFS) 

     

    It also requires a certain folder format. Off the top of my head I’m pretty sure this is 

    PS4 > UPDATE then the file called PS4UPDATE.PUP (all must be uppercase with the update inside the UPDATE folder),.  

     

    You can find the update and installation files at https://www.playstation.com/get-help/ps4-system-software/ with details on how to use them. The full installation file (found at the bottom of the page) will erase the HDD so maybe try the update file first. 

  • Unknown

    14/10/2017

    Unknown 14 October, 2017 @ 06:23

    I’m having the same problem and everything that I have tried to do isn’t working, it’s also put my PS4 in a constant loop of safe mod, the only others way I know how to fix it is to try and take and replace the hard drive.

  • Unknown

    14/10/2017

    Unknown 14 October, 2017 @ 20:51

    same problem, stuck in a loop. any ideas on how to fix this?

  • Unknown

    15/10/2017

    Unknown 15 October, 2017 @ 20:01

    Jsem na tom uplne stejne. Asi ho hodim z okna smejd

  • Unknown

    16/10/2017

    Unknown 16 October, 2017 @ 08:58

    :Crying: 

  • Unknown

    16/10/2017

    Unknown 16 October, 2017 @ 09:19
  • Unknown

    16/10/2017

    Unknown 16 October, 2017 @ 09:20

    Any other new imfirmation is greatly appreciated..

  • WhiteMonkey88

    16/10/2017

    WhiteMonkey88 16 October, 2017 @ 10:42

    I have added a bit more info to my post for everyone

     

    Also confirmed the folder and file names, but forgot to add that into the post 

  • Unknown

    17/10/2017

    Unknown 17 October, 2017 @ 23:51

    I tried everything and it doesn't work on my ps4 pro I already tried two different harddrives and only the 1 TB it has work.

    It still says that error code.

    I'm trying to put a 2TB on it.

     

    What can I do thanks.

  • WhiteMonkey88

    18/10/2017

    WhiteMonkey88 18 October, 2017 @ 02:05

    I haven't upgraded a HDD before, so not too sure with that. You will need the larger installation file though.

     

    Have a look at >>THIS<< for info on upgrading the HDD

  • Unknown

    16/11/2017

    Unknown 16 November, 2017 @ 21:49

    how do you do this

  • Unknown

    22/11/2017

    Unknown 22 November, 2017 @ 19:35

    Can you explain this any easier? I have no idea what you’re saying

  • Unknown

    26/11/2017

    Unknown 26 November, 2017 @ 01:39

    Can can you dumb this down for me

  • Unknown

    06/12/2017

    Unknown 06 December, 2017 @ 19:39
  • Unknown

    16/12/2017

    Unknown 16 December, 2017 @ 23:55

    I'm trying to install a new seagate firecuda drive which was recommended for the ps4 and I've been getting different codes. I downloaded the 900mb update and now I'm getting the error code su-41333-4. Is there any fix for this. Is the drive not compatible. What's going on Sony? 

  • Unknown

    24/12/2017

    Unknown 24 December, 2017 @ 16:16

    I have tried both of these but neither of them work, the ps4 won't even read the usb stick.

    What do I do then?

  • Unknown

    24/12/2017

    Unknown 24 December, 2017 @ 23:29

    WE WERE ABLE TO FIX THIS BYE DOING A HARD REBOOT TURN OFF THE SYSTEM HOLD THE POWER IT WILL BEEP ONCE CONTINUE HOLDING TILL 2ND BEEP THEN GO TO INITIALIZE THEN YOU HAVE TO DELETE EVERY THING CONFIRM THAT THEN START FRESH FROM THE BEGINIING  ONCE YOU ARE ALL SIGNED BACK IN RUN THE UPDATE AND IT WORKS. HERE'S THE PAGE TO HARD RESET SORRY NO OTHER WAY FOUND YET http://community.eu.playstation.com/t5/PS4-Support/Error-code-SU-41333-4/m-p/25348858

     

  • Unknown

    24/12/2017

    Unknown 24 December, 2017 @ 23:30

    WE WERE ABLE TO FIX THIS BYE DOING A HARD REBOOT TURN OFF THE SYSTEM HOLD THE POWER IT WILL BEEP ONCE CONTINUE HOLDING TILL 2ND BEEP THEN GO TO INITIALIZE THEN YOU HAVE TO DELETE EVERY THING CONFIRM THAT THEN START FRESH FROM THE BEGINIING  ONCE YOU ARE ALL SIGNED BACK IN RUN THE UPDATE AND IT WORKS. HERE'S THE PAGE TO HARD RESET SORRY NO OTHER WAY FOUND YET http://community.eu.playstation.com/t5/PS4-Support/Error-code-SU-41333-4/m-p/25348858

     

  • Unknown

    24/12/2017

    Unknown 24 December, 2017 @ 23:39

    MAKE SURE TO SAVE NAME AND PASSWORD TO GET BACK IN AFTER

  • Unknown

    29/12/2017

    Unknown 29 December, 2017 @ 21:17

    My ps4 won't go past the safe mode I tried option 6 it worked for a few mins very slowly than froze now it won't pass the safe mode tried to update with a usb drive but it reading the drive what do i do do i have to format the drive