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Error code SU-42118-6

Created 18/07/2019
6 Replies

Hello there fellow gamers I have an error code that's not listed. It's (SU-42118-6) if anyone has a clue could they let us know,thanks



  • mont348


    mont348 Best answer 18 July, 2019 @ 18:18

    That error indicates you have a failed Blu-Ray drive which is preventing the system software update from installing. 

    Due to hardware checks introduced a while ago a PS4 system will not update with faulty hardware unless the fault is repaired. 

  • Stemgenks


    Stemgenks 18 July, 2019 @ 18:22

    Thank you so much for letting me know I guess I'll have to get is sorted out it just feels a bit crappy if you ask me,thanks again.


  • Vandango84


    Vandango84 19 July, 2019 @ 09:48
    I had the same problem... turned PlayStation upside down and all was fine for the update. 🙌
  • Oran_Gina


    Oran_Gina 19 July, 2019 @ 10:32

    As mont stated, hardware checks were implimented quite a while ago now.

    The information in the Best answer is really everything you need to know about the error.

    It can be as simple as a ribbon cable being loose or damaged, but equally it may be a more serious fault.

    If it's under warranty don't attempt fixing it yourself as you'll void the warranty if you open up the console.


    If, for some reason or other, you want to look through any of the old posts, then here's one of the old threads

  • alin_darius


    alin_darius 01 August, 2019 @ 01:54
    That ita stupid to not be able to play the digital games i have payd  bicause the  disc drive  its not working and i do not have inaf money to repair. I thinck playstation will go down  with every step  and its time to move out to pc or xbox . Tis its inacceptable to buy games and not be able to play 
  • dragdev12345yuio


    dragdev12345yuio 27 August, 2019 @ 18:18
    hi blu-ray drive problem error code