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download reseting and PS4 shutting down during update

Created 14/08/2019
1 Replies

Hello everyone,

I have been trying to download fortnite for my son on my PS4 pro, but i keep facing the same 2 issues:

1) What ever download completion is always reset to 0 once the ps4 shuts down.

2) the PS4 is shutting down after some time, although i keep my TV on, and I have check all settings to avoid this happing.

Our internet speed is bad in lebanon(6MB) hence i have to do this overnight, and this is like the 5 time i try to download the game, and i keep facing the above 2 issues.  Although the PS4 software is up to date.

Thank you in advance for your help and support.




  • mont348


    mont348 14 August, 2019 @ 08:59

    If a download is paused or suspended it doesn't actually reset the entire download it just resets the time remaining counter, if for example you pause a 20GB download after 5GB is downloaded with 15GB remaining the download counter and % remaining will reset for the remaining 15GB when the download is resumed.

    As for the PS4 shutting off double check power save settings in system settings and switch off HDMI link just in case the TV remote is switching off the system.