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Capture Gallery Problems Return?

Created 20/06/2019
7 Replies
Capture Gallery problems have returned. The past problems with Capture Gallery seemed to have been fixed recently with a system update. However I was back to looking at a blank screen on my PS4 when I tried accessing some screenshots yesterday! Today I was able to get one video up and running for Odyssey, but only after powering down the system and restarting it a few minutes later. When I tred to look at the screenshots for Odyssey I'm back to a blank screen again. I tested all the other screenshots and videos for all the other games I have, only to be presented with the same blank screen. In short it seems that your tempoary patch job has clearly not fixed the problem properly. 


  • Oran_Gina


    Oran_Gina 20 June, 2019 @ 07:11

    I can't say I've ever experienced problems with the Capture Gallery, what were the "past problems" you mention?

    What, if anything, have you tried to fix it yourself so far?

    Does everything else work?


  • GraphiteGB


    GraphiteGB 20 June, 2019 @ 12:38

    Its always been that ubisoft game issue...

    They may have told SIE that there own patch fixed it when actualy ubisoft did no such thing to rework there photo mode and there photo mode is still broken...

    The games old and on clearence now so SIE might have removed the firmware side fix and may force Ubisoft to finaly fix it in there game code...


  • Oran_Gina


    Oran_Gina 20 June, 2019 @ 12:54

    Yep, Ubi.

    The capture gallery is just fine.

    As Graphite says, it's Ubi's games that cause a problem, not the gallery itself. 

  • mont348


    mont348 21 June, 2019 @ 13:59
    This error has been fixed but you must delete the capture gallery folder for Assassin's Creed Odyssey if it contains images from before the fix was rolled out, so basically if there's any images in the Assassin's Creed Odyssey capture gallery folder from before December 2018 then that entire folder needs deleting. 
  • Hern_the_Hunter 25 June, 2019 @ 04:24

    If it's a Ubisoft problem why is that I cannot see any screenshots of other games in the Gallery?

    Over the last couple of days, I have discovered that if I select to see a screenshot first, all I get is a blank screen and any video selected also shows a blank screen.

    If on the other hand I select to watch a video first, they play as normal. On watching four videos back to back I went to select a trophy screenshot for God of War. Nothing but a blank screen! Furthermore going back to videos again I've nothing but a blank screen.. again!

    The only way I've found to watch videos is to leave the Gallery for a short period and then return to it the get videos to play. Or simply go to the Gallery to select a video and avoid attempting to look at any screenshots.


  • Oran_Gina


    Oran_Gina 25 June, 2019 @ 07:36

    Because their bug affects other folders in the capture gallery as well.

    Mont has already explained the way around it.

  • mont348


    mont348 25 June, 2019 @ 08:16

    The bug only appears after opening the Assassin's Creed Odyssey capture gallery folder then it effects other capture folders, after a system restart the capture gallery works perfectly fine as long as you don't open the Assassin's Creed Odyssey capture gallery folder. 

    Like I mentioned above this problem has been fixed but you must delete the entire Assassin's Creed Odyssey capture gallery folder if it contains any images before the fix rollout.