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Cannot start ps4 error message

Created 19/06/2019
6 Replies
I keep getting the cannot start ps4 error message, however my controllers cannot connect to the ps4 via usb. I have tried other wires, controllers, safe mode etc but nothing seems to work. Upon connecting my controller via usb there is just a brief flash of a yellow light and when i press the ps button nothing happens

Answers

  • umkillass

    19/06/2019

    umkillass Best answer 19 June, 2019 @ 15:46

    You do need usb with data transfer capability.

    One supplied with mobiles, consoles etc.

    If you use bluetooth speaker charging cable it wont work.

    Hope it helps.

    Juicebitz.co.uk  try them good price and superb quality. 

  • umkillass

    19/06/2019

    umkillass 19 June, 2019 @ 13:28
    Hi what exactly message is? Try some quality usb cable. Ive had 3 usb which 2 couldnt connect.
  • C_r_a_z_y_a_p_e 19 June, 2019 @ 13:50

    The exact message is 

     

    "Cannot start the PS4.

    Connect the DUALSHOCK 4 using the usb cable and then press the PS button"

  • Cahill58

    20/06/2019

    Cahill58 20 June, 2019 @ 08:38

     

     

     

     

  • johnwatson1975

    24/06/2019

    johnwatson1975 24 June, 2019 @ 18:54

    Switch ps4 on and states 'can start the ps4' connect the dual shock 4 using the USB cable and then press the ps button. Then goes to safemode, connect a USB storage device that contains an update file for reinstalling for version 6.71 or later. You can download the update file for installation from playstation.com. then gives error message su-41333-4 and just goes round in circles 

  • mont348

    24/06/2019

    mont348 24 June, 2019 @ 19:06

    @johnwatson1975

    Try the topic in the address pasted below you will have to copy it because links don't currently work on here. 

    https://www.playstation.com/en-gb/get-help/forums/playstation-systems.topic.html/error_code_su-41333--a93Q/