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Appear offline bug

Created 14/04/2016
1353 Replies

Hey all, since the last update my PS4 has had me stuck in appear Offline mode. Even though I never selected to appear offline. Nothing I do in my setting or profile can change it. I'm definitely coonected to the Internet and can stream Netflix and download stuff from the PS Store. It didn't bother me at first, but now it's stopping me play DS3 online. Is anyone else having these problems, and has anyone found a fix to this issue?

Answers

  • mont348

    30/11/2017

    mont348 Best answer 30 November, 2017 @ 10:52

    [Updated 31st January 2018 by   ]

     

    "Our engineers have advised that a permanent fix has now been applied but you would need to restart your consoles for the fix to work.

     

    You should no longer need to apply the workarounds suggested below but please do let us know how you get on."

     

    Some options that should get this working for everybody:

     

    1. Select Power from the function screen, then go to [Power Options]> [Turn Off PS4]
    2. Access https://www.playstation.com and select the sign in icon on the top right-hand side of the page
      *If you have signed in to the site already, please sign-out once and sign-back
    3. Confirm successful sign-in to PlayStation.com
    4. Turn on your PS4 and log in again

    [Please note that this needs to be done on PC and not on a mobile device/console]

     

    Otherwise try this:

     

    1. Log out via quick menu or the power options far right of XMB.

    2. Log back in with the appear online option.

    3. Head to your user profile and change online status to appear offline.

    4. Once this is done initially appear offline/online should toggle normally.

     

    If that doesn't work then try this:

     

    1. Settings > Account Management > Sign Out
    2. Quick Menu (via holding down PS button) > Power > log out of PS4
    3. Restart PS4
    4. On Start up screen, click Options and click ‘Log in with online status’
    5. Settings > Account Management > Sign in

     

    Voila result!

  • mont348

    14/04/2016

    mont348 14 April, 2016 @ 10:40

    Do you use a PSVita regularly?If so have a read of page 7 of the 3.50 firmware topic.

    http://community.eu.playstation.com/t5/PS4/PlayStation-4-System-Software-3-50-now-available/td-p/24115493/page/7#thread-replies

     

  • Unknown

    14/04/2016

    Unknown 14 April, 2016 @ 16:49

    Nope haven't used my PS Vita for months and months now. Really confusing the hell out of me.

  • Unknown

    02/06/2016

    Unknown 02 June, 2016 @ 20:57

    Having the same issue as this. It's really frustrating - I can't change my online status, and when I do, it just makes me wait for ages with no change.

     

    I can't even join parties - it just gives me an error (NP-39232-9).

     

    Help!

  • Unknown

    02/06/2016

    Unknown 02 June, 2016 @ 21:16
    Exactly the same problem here,tried to restore default settings didnt change a thing...
    I can see the offline logo next to my avatar, i cant join parties, switch My status, play the division or ds3...
    Car you please answer ?
  • Unknown

    02/06/2016

    Unknown 02 June, 2016 @ 21:24

    There's a server issue right now.  I became aware of this while playing UC4 MP and I see many users of the American forum (which I frequent more than this one) experiencing the same issue.

     

    http://downdetector.com/status/playstation-network/map/

     

    Don't go messing with settings on your consoles.  It will resolve itself when Sony can be bothered.   Unfortunately they can't be bothered to update their own server status page when things like that happen so I've just deleted that bookmark.

     

    Edit: Just realised I'm responding to a necroed-thread.  Regardless, that's the reason for the issues tonight so be patient and it will resolve itself.

  • KingGobbo

    03/06/2016

    KingGobbo 03 June, 2016 @ 09:54

    Hi guys,

     

    Please do let me know if you're still having this issue, but as  said above it should be resolved now and you should be able to switch between appear offline and online as you wish.

     

    Thanks,

    KG

  • mont348

    03/06/2016

    mont348 03 June, 2016 @ 10:17

    Online and offline was working fine ok for me last night as I tested it after reading this topic.

     

    I remember reading a possible fix on this bug somewhere where if you go to System Settings then Account Management then sign out,then shutdown the system fully rather than rest mode for a few minutes.Power up the system again and sign back in to PSN can sometimes clear this glitch.

     

    There is a difference between login out your user in powering down and switching user and signing out fully.

  • Unknown

    03/06/2016

    Unknown 03 June, 2016 @ 15:10

    That was actually the first thing I tried.  Sometimes it worked, sometimes it didn't.  When it did work, it 'stuck' for no more than two or three minutes.  That's because this was definitely down to a server issue last night.  It seemed to be affecting people in a select few locations more than others. 

  • Unknown

    03/06/2016

    Unknown 03 June, 2016 @ 15:29

    Thank you for the response and I'm sorry for my tone (I wasn't actually expecting an employee to read it) but I hope you understand why it's so frustrating.  What is the point of a status page that needs to be manually updated if nobody cares enough to actually update it?   Sony need to take a leaf out of Valve's book and provide live server status data - like this:

     

    http://steampowered.com/status/content_servers.html

     

     

    Valve's openness with such data eventually resulted in this brilliant third-party tool which is now the standard that every Steam user consults:

     

    https://steamstat.us/

     

    There is even an applet for this service on the /r/steam (Reddit) page and people are regularly lampooned for asking 'is Steam down again?' because they only needed to look at the steamstat.us applet to figure it out.

     

    It bugs me that the importance of this is underestimated because last night we saw once again on Reddit, on Twitter, on the NA Playstation forum that people were messing around with their console settings - possibly causing more problems - trying to fix the issue.  If the server status page worked as it should many people wouldn't have done that.

     

    Anyway I realise you're just doing your job and this is personally not your fault but an employee from Naughty Dog last night said (on the NA forum) that this was unacceptable and he was going to talk to someone at Sony about it.  If you are in a position to do the same, that would be great.  The more pressure on whoever is responsible for that awful server status page, the better.

     

    Thanks again.  

  • Unknown

    09/06/2016

    Unknown 09 June, 2016 @ 21:01
    Hey. I'm experiencing this issue too (Sweden).
    I can't stress enough how annoying this is.
  • Unknown

    14/06/2016

    Unknown 14 June, 2016 @ 19:53

    I had this problem for a few days, but I found the helpful suggestion above to log out of PSN, then perform a full power-down, did the trick.  

  • Unknown

    22/10/2016

    Unknown 22 October, 2016 @ 16:17

    I've had the same issue since about march and now I can't play destiny online and the only Games I can play online are new ones that I bought after the glitch. Please tell me if you find a fix because I still can't find a fix.

  • Unknown

    22/12/2016

    Unknown 22 December, 2016 @ 15:43

    Since the system update it wont let me go online, meaning that i always appear offline and i cant change it. I can play a limited number of games but i cant join parties or invitations to other games. I cant even log in destiny because it says that more accounts appear online.

    Help????????

  • Unknown

    23/12/2016

    Unknown 23 December, 2016 @ 01:04

    Blud man got dis bug ting aswell and it got my ps4 MASHED. I can't pla COD BO3 anymore cause of this kmft FIX IT BRUV

  • Unknown

    23/12/2016

    Unknown 23 December, 2016 @ 22:15

    Just got this bug now cant play online games was playing yesterday but overnight bug has appeared. Cant go back online.

  • Unknown

    26/12/2016

    Unknown 26 December, 2016 @ 20:52

    I can't appear online at all I've formated my ps4 and still the same it's running slow iv spent 2 hours for nothing 

  • Unknown

    26/12/2016

    Unknown 26 December, 2016 @ 21:26

    This is has also happened to me all day and its annoying 

  • Unknown

    26/12/2016

    Unknown 26 December, 2016 @ 21:30

    Come on Sony I just bought battlefield 1 yesterday and I wanna play it please fix this for me and everyone elses

  • Unknown

    26/12/2016

    Unknown 26 December, 2016 @ 21:32

    I can't even join partys this is realy annoying