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why did i have got banned suddenly without any email notification?

Created 09/07/2019
2 Replies

Hi

 

My PSN on my ps4 got banned with an error ws-37338-4 and i really don't know why? even i did not received an email to alert me if i did any terms violation!

 

can anyone support me with this issue?

 

Regards

Answers

  • Oran_Gina

    09/07/2019

    Oran_Gina 09 July, 2019 @ 17:04

    https://www.playstation.com/en-gb/get-help/help-library/error-codes/ws-37338-4/

     

    The PS4 system has been banned from using PlayStation Network.

     

     

    When using PlayStation Network all users must behave in line with our Terms of Service and User Agreement. Users who do not may be suspended or banned.

    If you see this error your PS4 system has been banned from accessing PlayStation Network.

     

    They don't send an email for a console ban as a rule.

    For more information on bans and suspensions see https://www.playstation.com/en-gb/get-help/help-library/my-account/grief-reporting/banned-and-suspended-consoles-and-accounts/

  • WhiteMonkey88

    10/07/2019

    WhiteMonkey88 10 July, 2019 @ 00:39

    All you can do is phone support and talk to them about it. They won't tell you specific details, but should be able to give you a rough idea. 

    Did you share your details with a friend so you could share your games? Did you get a refund for a game via your bank (chargeback)? Those are the most common reasons.